Change of email

[Di114]

I'm trying to change my email address, without success.  I've been to my personal account and typed in the new address I want to use (in edit), but it comes up saying that address is already used.  It is a different address to the one that is there, so how do I change to this different one?

[Lucas1316 · Accepted solution]

Hello Di, from Australia! Thank you for your question!

1. It is possible you already have an account with that second email you are attempting to change. Maybe you can try logging in with that second email and remembering its password.

2. You can always try a third email.

3. You can open the help center and see if there is a current account using your second email.

Hope this helps, thank you!

[Elisa]

Hi @Di114 😊, 

Thank you for asking this question here!

I'm sorry you're going through this inconvenience. How is the situation now?

Have you had a chance to try the suggestions shared by our host?

Warm regards🌻,

[Di114]

No, still unable to replace one email address with another one.

[Di114]

I think I may have done it now!  Thanks.