Great question, @Rebecca! This was actually one of my first—and most important—lessons as a new host. It happened with our very first guest and completely reshaped how I think about guest capacity.
Right from the start, I was clear in the listing (including photos): our cabin is tiny—140 square feet—best suited for two people, with the option of a third on an air mattress for a child, or a tent outside in the warmer months. I also took Airbnb’s suggestion to offer special pricing for my first three bookings to build momentum.
I was thrilled when a booking came in right away—a dad planning a ski trip with his two sons. He asked about using the air mattress, and I said sure, picturing a cozy father-son adventure. I even blew it up in advance and tested it to make sure it was comfy for the kiddo.
We had a few friendly exchanges leading up to their stay, and at Dad’s request, I researched all the local skating options—indoor, outdoor, and lake-based. That kind of thing isn’t listed neatly online, so it took a few calls to local emergency experts to confirm current and predicted ice conditions. I didn’t mind—it was good info to have on hand for future guests. Turns out they didn’t end up skating because of a late start, but hey, anyone who’s travelled with kids knows how that goes.
Then they arrived… and surprise—it was three full-grown adults. Despite the clear description and their own comment that it was just a cheap spot to crash mid-trip, I rolled with it. I got a fire going for them, set out a few extras to make the most of the outdoor space, and when they invited me down for a beer, I joined them. One of the sons was interested in hosting, so we swapped stories and I shared how I built the place. It turned out to be a really nice evening.
They left early the next morning—friendly, tidy, even folded the blankets. The air mattress came back damaged, which was disappointing, but I didn’t make a fuss. These things happen.
What I didn’t expect was their review. Five stars across the board... but four stars overall—because the cabin was “a bit small for three adults.” That one rating, despite the low price, thoughtful extras, and very clear communication, (and a fully-raided treat basket), was a tough start in our early goal of making Superhost in first 90 days. It took nearly ten more stays to climb out of that and hit the 4.8 cutoff.
Lesson learned. I’m now firm on the two-person limit. I might consider an exception in summer when tenting’s an option, but only after careful thought.
I completely agree with @Peakpulse0—managing expectations is everything. You can be flexible and kind, but still end up penalized if guests aren’t honest with themselves about what they are asking for vs expecting. And @Fiona256, you’re right too—fewer guests often means less wear, less cleanup, and a smoother stay all around
So, to anyone still sorting out their guest count: be upfront, be firm, and protect the experience—for your guests and for yourself. It makes all the difference.
