Hello. I found out that including breakfast result in more reservations. The first time I went into panic when guests arrived and there were no places in the restaurant available. The rate was so cheap that it was not a good idea to give them breakfast from the restaurants around the Hotel. You know what I did? I told asked them to forgive me for the inconvenient and the offered them a small market delivered to the suite, so they will have food for their breakfast. They did not like the idea so much but they accepted it as the only possible option at the moment.
Nowadays I am offering breakfast and when they reserve, I write them saying that the breakfast consists of yogurt, cheese, eggs, milk, coffee and te, sugar, salt, sweetener, water, juice and fruit. I have not received any reservation yet. I am waiting to see if it would work that way, otherwise I am going to have to change the configuration to breakfast not included.
What do you think? Do you know someone with the similar problem and solution?
