Hello All,
We are located in the mountains, when you arrive to our cabin you have limited or no network connectivity, depending on service provider. We send a welcome package on how to access the cabin and also provide the WiFi name and password. Today we had a group arrive and they could not get into the cabin. They could not access the Airbnb messages since they had no network connection. Customer had to drive offsite to get a network connection to access the Airbnb app to get the door code. We do have a note stating there is limited network connectivity. Not sure what else to do to help prevent this from happening again.