Lock out situation

[Thierry1118]

Hi. What is the best setup in case of a smart lock issue? Should I provide a hard key to the housekeeping staff or a locksmith company?

I don’t mind giving a key to housekeeping, but I would like them to try the smart key/code first and inform me if it doesn’t work so I can address the issue.

As for a locksmith, I’m not sure if they offer this type of service.

Any other option? And if the guests show up late and the lock is not working. I bought a good smart lock but we never know!

[Jamie1352]

Hi,

We use a smart lock, and then our back-up is a lock-box with a key inside. The lock box is similar to one real estate agents use - if your smart lock runs out of battery or isn't working for whatever other reason, you give the guest a code to unlock the lock-box with a key inside. Our lock box is mounted next to the front door.

We use Guesty for hosts. Guesty syncs with our smart lock, so we can see when the battery is low so that we can have our cleaning service change the batteries before it dies. Guesty automatically generates a code for our guests. I have an automated message with check-in instructions that gets sent to the guest with their auto-generated smart lock code 2 days prior - I don't have to put in the code, it's all automatic. We set it up to be the last four digits of their phone number. 

We never have to change the lock box code because we only give it out if it's needed. This has only happened once in 2 years.

Hope that helps:)

[Isabel4763]

Hi Terry, our smart locks can be controlled through an app. However we also have a key lock box outside with a key  just in case if the battery dies or something happens. I think having the spare key is a great option.

[Jennifer5064]

We use Remote Lock, and they send us a message if the battery is low. Housekeeping has a universal code for all rentals and we keep a set of backup keys at the office. We have had only one instance where the lock went out completely, and we had to use the key until we replaced the lock.