Notifications

[Galina6]

Hello everyone.

When I send a message via the airbnb platform to a guest, I get an SMS notification instantly.

When a guest sends me a message via the airbnb platform I don't get an SMS notification.

Is there a way I can adjust settings so I can get notified via sms when a guest writes to me?

[Dale711]

Salut @Galina6,

You can manage the ways you get notifications from Airbnb in your notification settings.

Click the link below for the information.

https://www.airbnb.com/help/article/14/how-do-i-manage-my-notification-settings

Setting notification of phone SMS and email

[Sarah977]

@Galina6  Airbnb's notifications can be glitchy. I'll get notifications of some guest messages, but not others.

All I can suggest is to check more than one method of receiving those alerts-also try unchecking and then rechecking the SMS alerts box to see if that resets it.  I have both SMS and email checked. 

And contact customer service to see if their techies can do something about this. My SMS alerts stopped entirely a couple years ago, causing me to miss a booking request.

 It took about a month and a half for them to fix the issue.