Pet Issues

[Lynn2251]

Hello,

I need some advice regarding a guest with pets. My listing indicates that we accept pets, however I do ask for pet details and indicate we will consider pets in the written listing details. 
My guest showed up with 2 dogs and one appears as if it may be a puppy (Per Ring camera). I am obviously concerned about a puppy and all that comes with that. 
How should I handle this? Should I say anything to the guest? Is there a better way to list my pet policy? 

[Greystone0 · Accepted solution]

Hi @Lynn2251  - here's some observations:

- you listing has "Pets allowed"

- you mention "Pets will be considered on request. Please include information in booking request." in the content of the listing/other things to note, but I would guess that some guests won't notice this statement (I would keep it here nonetheless).

- you should add a pet statement to your house rules - there is nothing mentioned in this section, if a guest were looking (which most would not anyway), is where it should be

- and if you look at your recent reviews, you see 'stayed with a pet' repeatedly so from a high level, this reference plus the 'pets allowed' makes it look sort of easy.

- and if you aren't already, when you confirm occupancy for a reservation, say "no dog" included, and so if in error you can catch it. We do this with every message so we are prompting guests multiple times to ensure their occupancy is correct. 

- and would you normally accept two dogs? a puppy? are there special things like "no pets on furniture', or some safety thing, or whatever, that is only mentioned if they let you know? In other words, you could say, "we see two dogs and just need to share this list of info", it's important info for all to keep things safe. 

- and you just never know, at least one of the dogs could be a service dog. On our end we ask guests to disclose as no matter the reason we are still obligated to clean the house free from 'dog' which just takes more time/people/ etc so learning after causes us scheduling issues for our cleaning crew.

just some thoughts and good luck!

[Paula]

Hello @Lynn2251, please keep us posted when you have a moment after reviewing Greystone’s comment, and let us know if you have any further questions.

Regards,

[Barbara3964]

@Paula Hello, I'm not Lynn2251 BUT would love to comment on this subject as I don't find an option to address it on AIRBNB?? As a guest that searches always include a pet I wish AIRBNB would give the option of identifying our pet and which pets are allowed. I travel with a 15 year old cat that needs medication 2 times a day so no longer able to leave him behind for someone to check in on and freshen water and litter box. So very often I look thru listings that says "pets allowed" but when you get to their fine print... sometimes in the house rules - I find dogs only. Many hotels and apartments ask cat or dog... What needs to happen for AIRBNB present this option instead of a flat "pets accepted?"