Pictures & Descriptions

[Rebecca2614]

It would be extremely helpful if there were clear pictures of entrance access.  

Are there stairs from the parking to the entrance?  Is the house one story?

Pictures of the toilet area and shower.  Does the shower have a fixed or removable shower head?  Is the shower a walk in shower or shower over tub?  If it's a walk in shower, is it tiny or standard size? Does the toilet area have sufficient space (ie to code)?

These things are needed for people who are aging and or have mobility issues. 

Being clear about these things seems like a basic "good marketing" idea.  Older people are the cohort who have money for decent accommodations and are the most likely to respect a property.

[Rebecca]

Hi @Rebecca2614 👋

A huge welcome to the Community Center! It's great to have you here with us.  Thanks for sharing information about how important clear entrance photos are. Do you find it helps guests get a feel for access before they arrive? 

Are you looking for this information because you’re planning a trip with someone who has mobility concerns, or is it more for general advice for hosts? Have you noticed places where this info was missing before?

[Rebecca2614]

@Rebecca Both for people with mobility concerns and in general.  It's really just a matter of awareness for some simple considerations that would expand a hosts appeal to a broader demographic.

Yes, many times and I would say most times a message needs to be sent to the host with questions.  They either answer promptly, with clarity, or they ask why I would want to know the things I'm asking, or they don't answer.  Doing this takes time and if I have I have to do it repeatedly, it can take al lot of time.  In one case, the host just outright spoke as though they knew the property they were managing and what they said was wildly inaccurate.  As in 15 steps to the entrance verses 3 or 4 they stated. .  

Maybe if you worked with people who have a range of disabilities you could come up with a more varied list of items on your "must have" filter.  Perhaps even have more precise requirements of listing descriptions?

Of course I understand if your customer isn't the consumer but rather the people listing properties on your site. 

[Rebecca]

It's a great point @Rebecca2614 and Airbnb does have some accessibility features. You can find more about them here: Accessibility at Airbnb

If there is something that you still feel is missing, you can always leave feedback for Airbnb here: Share your feedback

[Helen427]

@Rebecca2614 

@Rebecca 

And all others reading this

The delightful former Head of Hosting / Customer service, Laura Chambers , did an incredible amount of work on ensuring Disability access and awareness that is covered here in the CC.

In the era when 

@Stephanie was lead Moderator.

Have a read in here and you will find very useful information.

The listing Templates also had provisions to incorporate information if listings were eligible and compliant to be listed as Disabled ( Differently enabled) people.

I guess those of us who live with those challenges in life are may be more aware and incorporate what we can in our listings and perhaps others don't think so much about it until a life changing event to their abilities impacts on them.

This includes things like head injuries, hand injuries, feet injuries or even dyslexia when it comes to reading or viewing or using  information.

Visually challenged people also must be factored into account a lot better than they are treated with the current technology age we are in as not everyone has the same means or materials or appropriate technology to be able to be included in the society we live in today.