Hello everyone!
Your listing is the first impression t...
Latest reply
Hello everyone!
Your listing is the first impression that guests get from your property. Before they even arrive, they ...
Latest reply
Hello,
I own a condo in Montreal and hosted 2 guests last night. They initially booked for 3 nights. Yesterday night, their car unfortunately got vandalized and they decided to drive back home in the night. They ask for the refund of 2 nights they will not spend at my place (which I am ok with) but I don't know how to do that. Can you help? How can I refund 2 nights over 3? Also, how can I put my listing back online and available for this weekend as I would like to make sure I can rent it this weekend? Thank you!
Ask them to go on their booking and trying to change their booking date.
as if you are doing a cancellation, your dates will be blocked for sure.
Thanks so much. I did ask them to change their booking date which they did. When it comes to accepting the change on my end, the validation does not go through....as if I am not able to accept it. What shall I do?
Changing a reservation can only be done/accepted if the reservation has not ended and if shortened, it must be completed before first check-in time on the new checkout-date.
As a host you can also make the change, giving you the opportunity to also amend the precalculated price (which is based on refund policy attached) in the change form , to be sure the 2 nights are refunded.
If reservations has ended, you can only refund them money via resolution centre.
Please note: vandalism on their car is not your responsibility,assuming it was parked in a public space. Interupting a stay can also be a case for the guests Travel Insurrance ?
Thanks so much! That's helpful 🙂