Suggestions for my listings

[Sandra-Elena1]

Hello everyone!

I wanted to ask about some suggestions for my listings of two beautiful houses in Sierra de los Padres, Argentina.

What could be improved or what do work well ? 

Below you'll find the listing to my profile.

www.airbnb.com/p/granerosierras

Thanks in advance 🙏🏻

[Alex]

Hello @Sandra-Elena1,  👋

Thank you so much for asking for a listing critique here! Is it your first time hosting or do you have previous experience?

 I'm also tagging a few other hosts to see what they think about your listing:  @Joseph2571, @Jeanna27, @Kim4581, @Gloria53, @Chippy3 and @Ruth290. 

Thank you everyone in advance! 

Best,

Alex

[Sandra-Elena1]

Hey @Alex, thanks so much for your response!
It has been my first experience hosting and I've been doing it for a year and a half already learning in the process.

I appreciate any suggestions that might help me to make my listings better.

Thanks in advance 

[Jeanna27]

Hi Alex - 

Than you for including me on responding to the inquiry.  @Sandra-Elema1 - you do certainly have 2 beautiful properties, and I didn't see anything outside of one of the guests mentioning the hot tub wasn't working as it should.  My personal suggestion would be to inform the guest checking in ahead of time (only if you are aware and unable to get it repaired, prior to them checking in).  This will elevate any headaches or expectations.  We don't always know 'Why' a guest books our place, so in the event it was due to the location and the hot tub, then this would remove the frustration once they are checked in.  Other than that, I think you are doing a FABULOUS job!

Have a wonderful day!

Jeanna

[Marie8425]

@Sandra-Elena1 

Beautiful properties!

Check your Quiet time hours just your am and pm is mixed up.

The shared pool is very close to both properties 24 hour availability is going to cause an issue.  Someone will want to use at 2am and your other renter will not like, Look at every area can max # of Guests use comfortable.  The first house invites 5 guests but your living room has only a 2 seater couch.

Look at your Review Categories for your listings there you aren't getting 5 stars.  Most dings are your description is somehow not setting the right expectation.  People are not mad you didn't lie just they were confused.  Something wasn't as they expected not bad but not the expected.

[Sandra-Elena1]

Hey Marie, thanks so much for your suggestions, I took it all into consideration and improve the listings. 

I was just confused with the last part 

"Look at your Review Categories for your listings there you aren't getting 5 stars.  Most dings are your description is somehow not setting the right expectation.  

I didn't understand that I'm not getting the 5 starts reviews, where can I can look into the review categories. Could you please explain me to me that point? 

Thanks so much for your help @Marie8425 

[Marie8425]

@Sandra-Elena1 

A lot of Hosts don't notice when Overall is 5 stars.

Your doing great, all your Guest give 5 stars.

When a Guest rates you, they pick an Overall but they also give star values to particular aspects cleanliness or value.

The Airbnb Review System treats all star ratings independently.

This is where an Overall Happy Guest expresses their minor irritations.

Example A ding on cleanliness is probably something minor like dust.

Value, location, and check in some how your correct information they aren't mad that you didn't provide.  The information was not easily processed by them.