The AirBnB Website

[Tom-And-Judi0]

Let's start a petition to have somebody completely redesign the abysmal AirBnB website. What a mess! It's confused, clumsy, and unclear for both host and renter.  I spent an hour trying to figure out how to change a bed size in one of our available rooms from a Queen to a King. Still haven't figured it out. 

[Emiel1]

@Tom-And-Judi0 

https://www.airbnb.com/help/article/1224/add-sleeping-arrangements-to-your-listing

[Helen3]

Why don't you let us have a summary of how you would improve the website based on research you have carried out with hosts and guests around user accessibility and usage. @Tom-And-Judi0 

[Tom-And-Judi0]

Let's start a petition demanding AirBNB redesign it's confusing, scattershot, poorly organized website. There are far easier and more intuitive layouts for posting and hosting information and photos. The site needs a page on rewrite. It's a mess. 

[Helen3]

So what are your suggested changes based on user research @Tom-And-Judi0 

[Tom-And-Judi0]

Working right now, but will be happy to make recommendations when I can spend a little time. Thank you for being so receptive to suggestions. I appreciate it.

[Tom-And-Judi0]

Thanks for being open to suggestions about your website, which can be confusing. 

[Sarah977]

@Tom-And-Judi0  "Your" website? This is just a discussion forum for hosts and guests, you aren't talking to Airbnb here. Helen is a host, not an Airbnb employee.

[Tom-And-Judi0]

Ah, then sent me here for feedback. Classic.