Tips for Guests on Checking In on Their Own

[Lena8348]

Can you recommend ways to improve the self-check-in process for guests at my apartment? Right now, either my assistant gives them the keys, or the guests pick them up from the concierge themselves.🙄

[Paula]

Hello @Lena8348, this is an excellent question for the host community! Hosts have shared lots of smart lock suggestions here, so feel free to use the search bar at the top with a few keywords to find them.

I'm also reaching out to a few hosts to see if they'd like to share their suggestions: @Soraya19 @Ana42788 @Angie924 @Ricardo2396 @Tim4881 @Kathleane0 @Christine4922 and @Brenda1843 

Thanks, everyone!

[Soraya19]

Keys🗝️ are a very important for the  guest check in.Personally as a guest with a private room listing I am always here to welcome the guest and hand over the keys. For those others who aren't physically available I think the lock box system is the next best option!!

[Paige374]

Lock boxes are great, you can pick them up from £20 upwards I’d advise to get a manual one rather than an electric one but equally the electric ones u can change the code more often if your not physically available. I had a task rabbit put mine up but iv heard its an easy task

[Clara1156]

Alongside the lockbox suggestions, a short photo guide could make arrival much easier: the building entrance, where to collect the key, and which door to use. I’d also include a backup contact in case the concierge isn’t available when someone arrives.

[Inés165]

As others hosts replied, lock boxes are great! But I had issues with them, I found out that some guests don't know how to open them and others are just lazy and start with a complain about the box not opening 😔... I can give you a few tips that I did 

- took a few pics and made a clear guide on how to open and close the box that I send the day before. 

- put the box in a place hidden from the common view in case anyone decides to try to open it. There's a medium planter with a few plants outside the building door, so I hided the lock behind a plant to make it less visible.