WHAT YOU PROVIDE FOR GUESTS

[Kim4860]

As a host, I am always disappointed when I stay in other Airbnb establishments.  I provide more than is necessary in my property.  It is a 6 sleeper, and I provide more than 6 pieces of cutlery, crockery, glasses, dish towels, etc.  Why do people only provide 4 knives and forks, 4 glasses and so on in a 2 sleeper establishment?  It looks mean.  You should be making your place feel luxurious and comfortable. There is more than enough dishwashing liquid; the soap containers in the bathroom are all full, not half full.  You should be making your guests feel welcome and it doesn’t cost much to do this. 

[Shelley159]

Hi @Kim4860 

I definately agree with you, but if you provide 12 of everything for a 6-sleeper, that's the same as 4 of everything for a 2-sleeper?

For me, there are 2 things that can go wrong if a host provides too much cutlery and crockery. Both are only relevant when the guests aren't very considerate:

(1) some use everything available before they wash, so if there's plenty, they carry on using without washing. This is a nightmare time-wise at checkout when you have same-day guests arriving.

(2) some guests may see it as a signal that you cater for them to invite friends and family over. This may be an issue, depending on how strict the host is on that point.

[Kim4860]

I also agree with what you are saying.  But, we are staying in a fab airbnb at the coast in South Africa, for a week.  There is one dish towel. With water restrictions, and at the moment, no water, it’s tricky having only 4 of everything.  It’s not wrong, but it feels restrictive.  Anyway - it is good to hear other people’s opinions. 

[Paula]

Hello @Kim4860, It's great to see you having such engaging conversations and exchanging experiences with other experienced hosts!

I just wanted to share a quick tip: in our Community, it's very helpful to tag the host you're replying to. When you tag someone, they receive a notification about your message, which makes it easier for them to see your reply and helps keep the conversation flowing.

To tag someone, simply type @ and then select the host's name from the drop-down menu that appears.😊

[Kim4860]

@PaulaThanks Paula. 

[Helen3]

Congratulations on being a new host on Airbnb. One of the great things about being an Airbnb host is everyone hosts differently . 

not everyone looks to offer a luxurious property some provide cosy and comfortable, some a treehouse , some a city pad, some a homeshare etc

whats important is the listing as described. 

if you have two staying I don't see an issue in providing double the amount of crockery for the maximum numbers who can stay @Kim4860 

I'm a five star superhost and no guest has ever commented on whether my toiletries are full. 

[Kim4860]

Thanks Helen.  I do agree with what you are saying as well.  And feedback from guests is always helpful.  I have been hosting and co-hosting in Europe for many years, but am a new host in South Africa. It is great to get the opinions of others, and I appreciate all the comments. 

[Fiona256]

My cottage sleeps two. I provide six sets of plates, bowls and cutlery. I provide four mugs and two each of five different types of glasses for different drinks. I don't have space for more than that. I don't think it's unreasonable to expect guests to wash glasses after use, and I have never had any complaints. 

[Roberto3229]

Hi Kim

Thank you for reaching out.

I am happy to share some of the practices that have helped us create a successful guest experience at our villa in Tuscany.

Our philosophy is simple: we try to anticipate our guests’ needs before they arrive so they can fully relax and enjoy their stay from the moment they enter the property.

At Villa Poggio Scalette, we provide a fully equipped home designed for both short and extended stays. The villa is stocked with quality cookware, kitchen utensils, serving pieces, wine glasses, coffee equipment, linens, bath towels, pool towels, outdoor furnishings, and all the practical items guests may need during their visit. We regularly inspect and replace items throughout the property and continuously invest in upgrades based on guest feedback.

Communication is one of the most important aspects of our hospitality. I personally live in the United States, so having strong local support is essential. Our local host and property manager, Simone Bindi, is the main point of contact on the ground and is available before arrival, during the stay, and whenever local assistance is required. This allows us to combine international hospitality standards with genuine local Tuscan support.

Guests receive detailed arrival information, house instructions, local recommendations, restaurant suggestions, shopping information, winery visits, activities, and points of interest to help them enjoy Tuscany like a local resident rather than a tourist.

We also provide a digital and printed guest guide with recommendations, emergency contacts, operating instructions for the villa, and useful information about the surrounding area.

Upon arrival, guests are welcomed with complimentary bottled water, coffee supplies, and a selection of local products whenever possible. For families traveling with children, we can assist with child-friendly accommodations and recommendations.

Additional services can be arranged before or during the stay, including private chef dinners at the villa, grocery shopping before arrival, wine tastings, winery visits, transportation, housekeeping during longer stays, restaurant reservations, and personalized local experiences.

The property itself is maintained continuously. The swimming pool, gardens, olive groves, and outdoor spaces are professionally cared for, and we conduct regular inspections to ensure the villa remains in excellent condition. High-speed Wi-Fi is available throughout the property, and guests have direct access to local contacts should any urgent need arise.

For longer stays, we pay special attention to comfort by ensuring adequate supplies, coordinating maintenance proactively, and remaining responsive throughout the visit.

We believe that successful hosting is not only about providing a beautiful property, but also delivering reliable service, clear communication, and genuine care. Over the years, we have learned that the key is simple: listen carefully to guests, continuously improve, maintain high standards, and treat every visitor as if they were a guest in your own home.

I hope this information is helpful, and I wish you continued success with your hosting journey.

Warm regards,

Roberto & Lauren Scarpati
Villa Poggio Scalette
Montecatini Alto, Tuscany