Yale Assure 2 battery life issue

[Steve2698]

We have 6 Airbnb units in the same building, and installed the smart lock on one apartment to test it out.  It connected to Airbnb, sent out an automated message with a unique code, became active right before check in, etc.  All good.  Until it wasn't.  The batteries died after about a month, and they were supposed to last six months. Replaced, same thing.  Replaced again. Same thing.  Contacted Yale, and they said we needed a wifi booster because the lock kept searching for the wifi signal, and they sent one.  It didn't work. 

We wondered if our mesh wifi system confused the booster?  Does anyone else have a 2 modem mesh system for a building and are having similar issues with Yale?  Any suggestions? 

[Frances3408 · Accepted solution]

@Steve2698 . This may or may not help but this is what we did in OZ:

Tried extenders/boosters (sometimes insulation or brick walls will interfere) but nothing worked as well as direct cable. We connected two modems (different IP addresses so wouldnt clash) then main modem connects to NBN box (National Broadband Network) which is a high fibre optic cable that comes in from street. Currently runs 5G at up to 800Gbps (regional limits) but thats a single device so more like 500 when many devices connect (including smart locks and TVs). 

Guests can still use wifi and it supports many devices but yes you will run down the batteries when its off line, struggling to reach signal etc. We use Schlage locks and its app for multiple locks in the one account. You have 6 units.

For 6 units I'd get an IT network expert in. 

[Bhumika]

Hi @Steve2698 , did you get a chance to review Frances' comment? What do you think about her approach? 🌻