@Catherine-Powell wrote:
Additionally, please know that we take false claims very seriously. We have a process in place to assess and investigate all guest claims to help protect Hosts from false or exaggerated reports. Our policy makes it clear that issues caused by guests are not covered and that submitting false or exaggerated reports can result in serious consequences for guests.
@Catherine-Powell I would love to believe this, but can I please refer you to Airbnb's review policy, which states:
"If you feel a review is untrue
While we encourage and expect all community members to post reviews that contain objective and accurate information, Airbnb doesn’t mediate disputes concerning the truth of reviews. We expect the author of the review to stand behind the content of their review."
So, if Airbnb CS is not going to get involved in what is and isn't true in terms of reviews, because, I guess, it's impossible to tell who is telling the truth in a 'he said, she said' situation, how are they able to tell the truth in these 'travel issue' situations?
I'm not totally convinced, based on policies (like the above) that have gone before that CS is either willing or equipped to make these judgement calls. We have already been told unequivocally that it doesn't matter who is or isn't telling the truth, false, revengeful, retaliatory reviews cannot be removed because, "It is the guest's experience." Full STOP. It really doesn't matter if the host is able to prove otherwise.
So, how would it be different with guests' claims RE travel issues?