What I've been noticing lately is folks complaining about items I addressed years ago in my house description and house rules.
There is a section for "weaknesses" where I note, for example, that wifi can be spotty.
Apparently, nobody ever gets to read that, any more, because I have had a number of people complain about it, as well as my no alcohol policy - clearly spelled out in the house rules.
Featuring wifi so prominently as the first amenity, in the top 4, sets me up for failure. Hosts should have the ability to select which items they want to highlight about their space.
You've selected "Hangers" to feature in the top 4 amenities ? Why ??
The amenities also clearly state that a microwave is available, yet people complain about no toaster.
If you don't bring these items to people's attention ahead of time, like making sure they read the house rules, folks arrive with mismatched expectations, which reflects badly on hosts, and directly results in poorer ratings and a poorer overall experience.
Also, while the "Contact Host" button is now prominent, I've had folks send me a bunch of inquiries that never result in actual reservations, after I notice they are inquiring for one guest, and explain my per-guest-after-first-guest fee. So apparently, they aren't reading that part either.
It's great that you want to focus on the guest-centric items, but fit-for-purpose should not be ignored.