@Susan1188 wrote:
@Darrin10 @Sybe
Thank you for summarizing this!
(1) the zooming out when category is picked
My area is along the beach. Me, and *all* of my hundreds of direct neighbors are beachfront!
Yet when you select the area, and then select "beachfront", it zooms out and proposed properties 1 hour away! Estepona is not Marbella! Mijas and Fuengirola are not Marbella! Marbella is expensive, for a reason! Microclimate, infrastructure, lifestyle, etc!!!
Why should it zoom out and show several properties hours away, when there are thousands of beachfront in the original proposed area? Seems to me price is only criteria.
(2) Homes not in a category
I understand that Airbnb might want to verify if a category is true. Surely some people on the other side of the highway try to cheat and say they are beach front. But this is easy to do based on reviews and photos.
- hosts should be able to know how to see if they are in the correct category and take action to get their category corrected!
- hosts should be able to take action in a precise way, not just "improve your photos, description, service, price".
So, we still can't see which categories we are in unless we search those categories for our listings. Even then, they might not show up at first. You need to really zoom in on your location to see whether you are in that category.
It is now possible though to maybe get your listing in the correct categories or have it removed from incorrect categories. Airbnb has just put a team onto this apparently. You can call CS and put in a request and they are supposed to review it and get back to you with an answer within seven days. That's not to say they will agree, but at least it's going to be person looking at this instead of AI (which is clearly not working).
I am giving this a go with my listings and will report back. I suggest others try and let us know the result.