Are you using video messaging yet?

[Airbnb]

Want a chance to be featured on the Community Center? Tell us how you’re using video messages to educate and inspire guests. We’ll highlight your top 10 tips and recognize the hosts across the world who shared them.

Whether it’s a grill tutorial that’s saved countless questions or a sneak peek of all the coziest spots in your home before check-in, we can’t wait to hear how you’re using video messages. 

What’s the best video message you’ve made so far? Did it help you explain something quickly? Or get guests excited for their stay? Or something else? 

To learn more about all the latest Airbnb upgrades designed to help you manage and grow your business—including dynamic cancellation policies and an updated earnings dashboard—visit the Resource Center.

[Joan2709]

@Airbnb 

Yes! Love video messaging and started using as soon as it was available. 

So far have used short videos on how to use the smart locks. Works great and eliminated most of the issues guests were having.

[Bhumika]

I’m so happy to hear that the video messages have been helpful for guests using the smart locks, @Joan2709 !

Are there any additional topics you’re considering for video messages? @Dr-Jayanthi1  shared an amazing list of ideas she plans to cover in her videos. I’m curious if you have any similar items on your list, or is there something unique you'd like to include?

[Joan2709]

@Bhumika 

We might create one on how to properly use a large, wood-burning fireplace?

Maybe also on how to properly turn on/off propane for the BBQ - many don't turn the valve off at the propane tank and we end up with empty tanks.

[Karen114]

@Airbnb  I haven't made a video yet however very excited about being able to provide them for various directions especially the door locks. 

[Bhumika]

Sounds like a plan @Karen114 ! Are there any common issues guests have with the lock or directions of your listing? I am keen to hear what made you think about creating a video message for door locks!

[Karen114]

@Bhumika  yes the lock is a perennial problem across all units.  The lock is not difficult it's just that people don't read or comprehend what they read 🙄 

I read in another group the host had a video showing how to work the lock and the guest was inputting the code the host was using in the video 😲

[Bhumika]

@Karen114 It’s really interesting (and a bit funny too!) 

I guess with the incident you shared, it might be a good idea to customize your video instructions so guests know they will have to use their assigned code. Maybe for example,  adding a reminder at the start or end of the video, or even a caption onscreen . Would you be adding that to your video instructions? 😉

[Dr-Jayanthi1]

Hey excited to share my thoughts on this - can't wait to make video messages on the following, 

1. Using the smart lock during check in and to tell them how to lock the doors (as the door knob has to be pulled upwards to close in) after they enter/exit. All these days I make it a point to be there and explain it to them - safety is key to an ultimate stay comfort.

2. We have quite a few power fluctuations and as a safety feature we have master control switch panels that trip down during power fluctuations. These switches have to be manually pulled on to resume power supply. Currently we explain it to guests during check in or when we know we have had power fluctuations.

3. One of my listing is a twin house and a few guests land on to my neighbour's door. So long we have had photos of the front of the house, I feel a video message could be helpful.

4. How and where to park the guest car is a definite value add. We have had problems getting my car out when they park on their convenience. 

5. A house tour could be good but might not be practical when we have back to back bookings.

6. Last but not the least "A welcome message to my guests" I wish to have it as personal as possible mentioning their names, what's in there to explore the city with respect to  seasonal advantages/glitches, local happenings and my availability at the premises during their stay period.

Will get back with guest responses on the above. Happy Hosting 😎

[Bhumika]

This is a really useful list @Dr-Jayanthi1 ! Creating videos especially on safety panels, parking space and smart locks will be definitely handy for guests. Which video message are you most excited to create and test it out first? 

I noticed host @Elinor20 shared a thumbs-up to your ideas as well 🎉 @Elinor20 are you planning to create similar video messages for your guests? 

We look forward to hearing from both of you!

Regards,

[Patricia2526]

Hi @Airbnb 

Oh, I haven’t tried using the video messaging feature yet, but it sounds like such a great tool! It’s especially helpful for guests who might not be familiar with using smart locks or other tech in the property. It’s also perfect for sending a quick video update once the place is ready something like, “Hi! Your unit is now ready for you. Feel free to check in anytime!” Not only does it make guests feel personally welcomed, but it also serves as a nice way to document the condition of the property just before check-in time. It’s a warm, professional touch that adds both hospitality and accountability.

[Bhumika]

Great ideas @Patricia2526 ! 

I noticed some hosts have mentioned making video instructions for operating door locks. Do you think that would be useful for your guests too?

I also love your idea of adding a personalized video message once the space is ready for guests! Let us know if you give it a try and if you notice any changes in your guests’ experience.

[Patricia2526]

Hi @Bhumika 

Yes, I think this is really helpful, especially for showing guests how to properly operate the door locks using the access codes. It helps prevent confusion during check-in and ensures they can enter smoothly without needing extra assistance.

[Bhumika]

@Patricia2526 couldn't agree more! Visual instructions can definitely make a difference 😍

Please keep us posted when you start testing out video messages. We'd love to hear of your experience!

[Patricia2526]

@Bhumika Sure, will do!