Check out your Superhosts rewards

[Airbnb]

Earlier this year, Airbnb announced that it was expanding its rewards program for Superhosts. Several new benefits were introduced, including an extra 20% cash bonus for referring new hosts. (Hosts can make up to $600 in referrals, depending on their location.) That’s in addition to the benefits Superhosts have long enjoyed, like priority placement in search results and the Superhost profile badge.

Since then, the Airbnb team has done more research to improve the Superhost experience even more. That’s why they’ve decided to adjust certain rewards to focus on the most impactful benefits. The goal is to expand the rewards program in the next year or so. Stay tuned for announcements on this— hopefully by early 2019.

If you’re a Superhost and want to learn more, log in to your account and visit the Superhost rewards portal.

The Airbnb team would love to hear your thoughts on Superhost rewards. Which benefits do you enjoy most? Which new benefits would you like to see?

We look forward to hearing from you on this one.

Thanks!

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[Dominique536]

I have received one of those coupons of $100 to use befor june. I probably wont use it but I would like to pass it along some travellers I know to introduce them to airbnb. That would be a good marketing tool for the plateforme 

[DaveAndDee0]

 I've only been on Airbnb about a year and was recently given SuperHost status. Because I also work full time and rescue handicapped & abused dogs, I schedule only when I can provide the service that I would want, and block out days that aren't good for me to maintain my standards. I've never had a bad review, and the extra money helps tremendously with the dogs. We're given a space to reply to our guests' comments which should explain why if there's a negative comment by the guest. If the prospective guest doesn't understand that some folks are just never going to be happy, they really need to find another place to stay. . . I love being a host... I've never had a bad review, and I think Airbnb is wonderful -- 

[Richard531]

@Sarah0 That's an excellent point you make. Believe me, there are a handful of bad reviews that'd I'd love to get rid of (read: some guests are absolute idiots). And I never considered the imact that a vindictive 1-star review could do to a lower-volume host. Perhaps this is something that could/should be considered by Airbnb. I stand corrected.

A strategy I use: I'll never review a guest that I know is a complete idiot (and may leave me a lousy review in response). Usually they won't review me either. This has happened maybe 5-7 times over the last couple years. We don't leave each other reviews and the case is closed. And if they leave me a review first? I leave them a terrible one of my own. I also respond to their concerns in a polite way in the public review list so guests can understand that the comments the guest made were not valid.

But again, for low volume hosts, its completely unfair that a single review could undermine your Superhost status and/or lower your overall star rating. There should be a way to mitigate this.

[Maggie239]

hi everybody,

being a super host or not...be rewarded or not?

its nice to have the extra money to spend....

I use bnb because its easy to get bookings...and i dont mind to pay the fees...

i rang them already a few times and they help me and they were great....

i do my bnb because i love it..its my hobby.. abit of extra money..the world comes to me....instead i go to the world.

i met a lot of amazing lovely people....and the ones you click with...they stay in contact...very amazing...

i had a couple who was pregnant when they came here and 6 month later i had an email to let me know that they had a baby boy....it touched my heard.....

i still have people who coming back...even from another country...

it makes my day...and thats my reward...

making people happy and earning a bit of money...

having nice reviews is amazing...thats i sign of doing things right...

If you have a not so good review....you can learn about it.....what i did with a few....and that even made my place better.

if its a silly bad review...people who read it...will also know its silly....

so try to learn about your bad review....

For me.....i love to have peolpe here...and i do every time my “SUPER” best. So that makes me a super host

thank you airbnb to do half of my job....i just need to accept people and make them welcome and give them a great stay...

[Samantha-and-Bruce0]

We also love being awarded the $100 travel vouchers.  We look forward to them and we're excited to use them!

We also really love the Superhosts who have joined this conversation and have kept their tone civil, whether expressing positive or negative comments. 

[Sarah977]

@Richard531  The strategy of not reviewing a bad guest may work in your favor as far as them then also not leaving a review, but if all hosts had this attitude, it would not work in your favor, as you would have no warning that a guest was problematic before accepting their booking. So you are doing your fellow hosts a big disservice by not reviewing undesirable guests. And you might have avoided having to deal with a bad guest at all by declining their booking if other hosts warned you, rather than not reviewing, or not leaving an honest review.

A better strategy that many hosts employ is to wait until day 13 to submit a review of a bad guest. Chances are the guest will not have time to notice that you have posted a review and will miss the 14 day window to do so themselves.

[DavidAndRobin0]

For us, the best part of being a Superhost is the ability to get immediate phone response from Airbnb when we, or pending guests, have questions.  Every airbnb person we've spoken with has been helpful and courteous, and our guests have been really happy with the results. 

On another topic, we don't, and never will, use instant book! We're "old school airbnb"--our rental apartment is part of our home, and we like to communicate with people who inquire about our space.

[Donna-And-Bruce0]

We just finished our 4th season as Airbnb Super Hosts. Our experience has been very positive, and we work hard to make it so. As a super host I appreciate the $100 travel voucher but would like to have 2-3 years before it expires. I also think it would be great to have a discounted booking fee for us to travel with Airbnb, say 3.5% instead of 7%. Most of the "perks" for super hosts are not of any value to us. Give us something that has REAL value!

[Tina437]

I do not travel much since I'm so busy with work so I agree that the $100 in travel means nothing to me.  I agree with even 2 cancellations and being able to delete a review from a guest who expected the world per year.  It is obvious when a host gets 4 and 5 stars all the time and then someone rates them a 2 that it's by an unreasonable person who didn't read the listing.  I don't understand why you delete urls from our messages with guests. I need to provide a link so that my guests get the latest info re seasonal weather/road conditions.  I also host in an area that has experienced 2 fires in the last 2 years affecting travel.  I want guests to monitor the situation instead of me answering endless questions.  It's obvious that you don't want us sending guests to our websites or FB but there's no good reason why that is.  That's pretty short-sighted in this current social media-focused world.  I pay to do my own marketing on FB and with the fees you charge, you guys need to step it up! 

[Del2]

Not really a SuperHost thing, but it relates.

If I have an "Orphan Hole," like many hosts who strive to fully book up I lower my minimum nights and price to fill that one night hole.

However the problem is that the ABB platform picks up the lowest price listed as the price to post on the listing. For example normally $200, but at $125 for 1 night open knowing 1 night bookings are less often as well as +$90 cleaning fee.

I think this is false to potential guests who will be shocked by the final price with the cleaning fee added, as well as if they are not looking for that particular night it makes it look like a price bait and switch.

Good ABB policy would be to show an Average listing price.

Lizzie- could you pass this on to the appropriate dept. I searched the ABB site for 15 minutes and never found where to make a suggestion- another issue.

Thanks.

[Robert-and-Candice0]

It would be nice if you offered professional photos every 3-5 years.  Landscaping, decor change and new professional photos would be nice.

[Melissa-and-Nicole0]

My biggest concern is search priorities.  Superhosts should be listed above non-superhosts with instant book.  We don't use instant book because our listing in part of our home.  We want to make sure that we are a good fit with the guest and that the guest will be respectful.  But I have noticed that when I do a search for our neighborhood, our listing is quite low.

[Anita219]

Being a Superhost is advantageous in having your list at the forefront on the search list. Other than that the way the Superhost is chosen depends on the reviews and the reviews can be biased or even if you have gone out of your way to help your guests they still give you 4star or less.  Some guests come into your home expecting a 5 star hotel service, towels and beddings at a fraction of the price. 

I love hosting

[Julie1200]

The program has done nothing for me. There are a zillon "Superhosts" in my area and few guests. Traffic is down 90% from last year, in spite of outstanding reviews. I go overboard for my guests: cook them a hot breakfast to order, drive them to appointments, pick them up at the airport, anything that will make their visit pleasant. I can't even find my listings .. they must be on page 56 or 102. Maybe you need to build more traffic instead of bribing hosts to invite more hosts. There must be 6 times as many hosts as guests in my area, which is a major city center. Please stop asking me to offer rooms for $28 and $36 a night. That's insulting. Lowering prices cheapens it for all hosts.

[Marianne206]

As a superhost for 11 times in a row I wish you would stop penalizing me for turning people down. In my stats it says I decline to many requests and if I keep doing that you might stop me from hosting. I make it very clear that I only host people with previous reviews and still people apply and more often than not there is somebody in the party with an air b and b account whom I will accept (if the original booker has no account) Recently I declined a booking because the guy was holding a riffle. I feel I nearly had a 100 bookings, all with ace reviews, that I should not be threatened by air b and b for declining guests if they had no previous reviews.