Hi Katie. You seem to be the only person interested in our problems with payments.
i posted below re: payments and customer service!
i,m originally from the UK
airbnb always has an excuse and the answers don’t match the questions"...just anything to quieter the host.
This last year I have had increasing anxiety about guest visits!
ive been with Airbnb for four years and am a Superhost, but I’m getting fed up with Airbnb favoring the guest over the host. They expect one to host anyone who can pay and I have a slew of bad experiences that sadly dim the mostly great ones.
there are some crazy people out there. As with a host below I’ve had abusive and destructive guests..... too gross to mention here. Airbnb tells guests to “ treat the home like your own”.
BIG PROBLEM here is that these days a LOT of people have NO idea how to behave in another person’s home! My home is immaculate, newly refurbished and I have very high standards. even more so during the Pandemic. I expect normal wear and tear but I am not running a homeless camp. Airbnb expects me to “ lower my prices to attract more guests”.
I usually get all the guests I need and normally booked up all year. The only way to sift out deadbeats is to keep prices as they are, only accept guests who have good reviews and reserve the right to refuse unsuitable bookings.
My last experience with Airbnb customer service last Saturday was awful. the rep was rude to the point of being abusive and lying to me!
I did have a satisfactory conversation today regarding this, but I shouldn’t have had to waste time making a complaint.
airbnb needs to buck up and truly appreciate How hard the hosts work. Not just pay lip service to it.
thanks