So far there are 4 missing payouts for a house rented from August 1 to August 28, 2020 for the first time !
ZERO earnings. ZERO news from Airbnb who keep writing that its is a "technical issue", but ZERO solution so far !!! 20 people stayed at my house without paying anything to me so far !!!
Very poor customer service and very poor follow up.
Airbnb correctly sent € 0.01 twice so the system works. But nothing else 6 weeks after the Aug 1 arrivals.
No feedback whatsoever as to when the "technical issue " will be resolved.
I wrote to CEO Brian Chesky through Linkedin, but my message seems to get lost, as there was no response whatsoever to explain :
- why there are no payouts since August 1, which means 6 weeks after the guests arrived !!
- when the technical issue will be resolved
It seems like there is no communication, no written commitment to resolve this on Airbnb side !!! !!!
Very poor experience for the very first time the house is rented !
Same as for the hosts above, Airbnb staff closes the issue and turns it over to IT team to investigate !
This is NOT reliable at all, NOT serious, NO phone is provided to call, which would save Airbnb time and money to clarify directly with the host, instead of doing nothing or postponing indefinitely their fixing the
issue.
The only phone numbers provided advise " contact the Help center and write us an email "
We are just going in circles !!!
Meanwhile, no transaction history, ZERO payouts, ZERO upcoming payouts !!!
THIS IS NOT ACCEPTABLE !!!