Introducing Superhost Week

[Laura_C]

Hi everyone,

Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbnb for a long time, but since I officially joined the team here in July, one thing has become even more clear to me: It’s the wonderful community of hosts that makes Airbnb so special.

Within the Airbnb hosting community, we’re particularly appreciative of Superhosts. As 2018 draws to a close, we wanted to do something special to celebrate them. So today,  I’m thrilled to announce that we’re kicking off an exciting new event for the first time ever: Superhost Week!

Congratulations to those of you who are Superhosts. It’s such a huge achievement. Airbnb’s community is powered by great hospitality and trust, and you exemplify that spirit and excellence. It should be no surprise that Superhosts earn about 22% more on average*—guests really value your hospitality.

This week will be full of celebrations and recognition. Here’s what Superhosts can expect:

• A personalized gift: If you’re a Superhost, check your inbox. We hope you’ll enjoy the custom map you just received, highlighting your own journey as a host with Airbnb.
  
  
• Marketing to guests: This week, Superhosts will be featured at the top of Airbnb’s home page, giving Superhosts more visibility to the millions of people who visit Airbnb each day. Here’s what they’ll see:

If guests are curious and click to learn more, they’ll go to a brand new web page where we’re showcasing Superhosts. This page will help them better understand the Superhost badge icon on your listing, as a symbol of the amazing hospitality you provide.

• Social celebration: Throughout the week, we’ll be highlighting some extraordinary Superhosts on social media channels. Check it out and follow along here:
  • Facebook
  • Instagram
  • YouTube

I hope you enjoy this week of celebration! We’re committed to continually improving the Superhost program, and some changes are already underway. For example, we just introduced new criteria to ensure that hosts who host longer stays have fair access to becoming Superhosts. I’d love to hear your ideas for what we can do to make the program even better. Let me know your suggestions in the comments below. I’ll be checking in throughout the week.

Congratulations again to those of you who are Superhosts. Thanks for everything you do— and happy hosting!

Laura

*Based on internal Airbnb data comparing median aggregate revenue earned by Superhosts to other hosts (with 10+ bookings) on the platform worldwide during 2017.

[Jeroen41]

The custom map is great!!

....., Is it possible to get an image of it, so I can get it printed on canvas? 

Cheers Jeroen

[Gigliola4]

Thank you for the improvement as a SuperHost I appreciate it and I'm looking forward to have a great 2019  welcome all my guests! All the best, Gigi. 

[Maxwell8]

Hi just wondering why I haven't been able to find the personalized gift/map that was mentioned at the top. I looked in my inbox and notifications but didnt find anything. 

Thanks,

Max

[Sarah977]

I didn't get one either. Not that I really care, but it's just another instance of Airbnb not doing what they say they do or will.

[Brent-and-Melissa0]

Where do I find the custom map it mentions in this letter? I don't believe we received one...

[Lizzie]

Hello @Sarah977, @Brent-and-Melissa0 and @Maxwell8,

Just to check on this, the email may have gone into your spam/promotion filter in your email inbox. 

Can you take a look if it is there please? 

Thanks,

Lizzie

[Brent-and-Melissa0]

I looked through my spam folder and did not find it in there either.

[Sarah977]

@Lizzie  You mean my actual email Inbox or the Airbnb Inbox? Because I'm actually someone who checks my email Spam daily to make sure something important didn't get routed there, and deletes the garbage, just as I check my regular Inbox. So I know for sure it didn't get sent there. And it's not in my notifications, or Inbox on my hosting site.

[John1080]

---

@Lizzie wrote:

Hello @Sarah977, @Brent-and-Melissa0 and @Maxwell8,

Just to check on this, the email may have gone into your spam/promotion filter in your email inbox. 

Can you take a look if it is there please? 

Thanks,

Lizzie

---

I did not receive the gift/map either. I have checked everywhere I can think of and do not see it. 

[Lizzie]

Thanks @John1080 ,@Sarah and @Brent & Melissa for taking an extra look for this, I am sorry to hear this. I'm going to highlight this back to Laura and the rest of the team. 

Lizzie

[Ines6]

Thank you Susan for everything you do for superhosts. I have been one since I started 4 years ago and I love it! it is certainly hard work but it comes back not only financially but with bonds tha are created with the guests that come through. I have renewed faith in the younger generations after listening to them speak of their dreams, concerns and commitments. Those insights ? Priceless ! 

[Helen-And-Ethan0]

Being a Superhost has been wonderful.  I also search for other super hosts when I am traveling myself.  

I am curious about a question that was asked about adding in additional cleaning fees for longer stays.  I have offered a mid stay cleaning free of charge just to ensure the bathroom tiles etc are cleaned regularly. Is there a way to add this in?

[Sima2]

I have a guest who is due to come for  about 91 days. He did not ask for anything but I 

have already written to him that I shall personally pay the cleaner every two weeks. He did not ask for it . It was I who offered him. He was very happy and if he wants 4 times a month than I shall pay for 5 hours of cleaning and if it is not enough then he is free to call my house keeper and ask her to come whenever he needs her.

we need to be generous and gentle to our guests as “What goes around comes around”.

Kind Regards,

Sima

[Sima2]

I have just read Jill’s note and I fully sympasize  with her.  I find the people who give service very gentle and always trying to help. As a rule I work with people who give service and Airbnb is a company who gives first class service and hence I like them so much and I do not wish  to work with any other company. It is better to rent the flat 

for 90 days a year ONLY rather then work with companies which do not supply the same service as Airbnb will give you. I need service and order and you have it both .

I am looking forward for my  first long let 90 days plus and then I can do the short lets for 90 days altogether. 

Nobody can beat Airbnb . They are the best company I have ever come across and will never leave them .

One day I shall make a list of all the great things which make Airbnb the best company all over. 

Thank you Airbnb for what you are and who you are!!!  Chapeau !!!

[Erin109]

Thank you for starting the convo. I wonder if AirBnB would consider adding stricter rules re: guests communication, similar to what exists for hosts. For example, if I get a reservation request in the middle of the night my time, I wake up to at least 3 messages from AirBnB warning me that my ratings will go down if I don't respond ASAP. However, I'll often reply to a dozen+ messages from a single prospective guest, answering all their questions, etc. etc, and then they disappear without a trace. As a superhost, I would appreciate if guests are also encouraged by AirBnB to respect hosts' time as well, and let hosts know if they decide not to book, rather than just disappear after wasting hours of our time. And it would also be nice if AirBnB's bots could recognize that not all hosts are able to wake up in the middle of the night multiple times a week to immediately respond to a reservation request and not send so darn many reminder emails overnight!  🙂 Thank you for considering.