Introducing new COVID-19 safety requirements, upda... - Page 5

Airbnb · ‎02-10-2020

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community.

Last year, in an effort to hold guests accountable for their actions during a stay, we announced new guest reliability standards. Since then, roughly 100,000 guest accounts that violated these policies and standards have been suspended or removed. In response to ongoing host feedback, we’re adding five new criteria to our guest reliability standards to address late checkouts, unauthorized pets, removal of approved security devices, and other issues.

Between now and the end of the year, we’ll be investing in improvements to our systems and processes. These efforts will help us in making progress to ensure consistent enforcement, quicker response times, and higher overall accountability with guests.

As the heart of the Airbnb community, we know you work incredibly hard to provide the highest level of hospitality for your guests. When travelers have a bad experience with a host on Airbnb, it affects hosts’ reputations in their local communities and governments—and hurts our community as a whole. We’ve noticed recently that a group of listings didn’t live up to our expectations for quality. So just as we are removing guests to help protect the Airbnb community, we’ve decided to suspend or remove listings that have a consistent pattern of serious issues or that have regularly received low review ratings and failed to meet guest expectations.

In most cases, hosts with affected listings have already been notified and there is an appeals process in place to help address concerns. To learn more about these updates and how they may impact you as a host, watch the full Host Update.

To help keep our community safe and trusted, starting October 12, hosts of stays will be asked to commit to a five-step enhanced cleaning process. Hosts will be required to attest to the protocol by November 20. If you’ve already attested, you’ll simply need to follow a quick prompt to agree to wear a mask and practice social distancing. New hosts will also need to commit to the safety practices. According to internal Airbnb data, listings enrolled in the Enhanced Cleaning Protocol are some of the most popular listings and have three times more bookings on average than listings that were not enrolled in the protocol.

We know health and safety has been top of mind for both hosts and guests alike, and we will continue to try and ensure standards are being met. As always, thank you for sharing the topics that matter to you. Please let us know what you’d like us to cover in future Host Updates with Catherine.

To read a full overview of the video, visit this Resource Center article.

Helen350 · ‎08-10-2020

Yes, I guess giving guests their own crockery/cutlery/pans is a compromise, & hopefully the helpfulness of doing this would outweigh/mitigate against any sense that I was UNaccommodating for not allowing ratching through my entire cupboards..... (I'm seeing wider benefits, recalling the disastrous Spare Room couple who took liberties.... Every cloud.....)

- Walls & curtains??? On what WE charge? - And you have a day job, @Helen3 . And I have a dog to walk!

Helen3 · ‎08-10-2020

Thanks @Helen350

I know it’s ridiculous- I don’t have curtains in the communal areas we share anyway.

I am going to contact Airbnb on social media. I have asthma and am not wearing a mask in my own home (happy to do so on arrival and departure) . If they insist they’ll have to cancel my bookings. I am not putting my health - long term use affects my breathing at risk.

Cindy430 · ‎15-10-2020

@Helen350

Having us wear masks in our own home is wrong. I won't do it. They can cancel my reservations, that's fine. But i think its wrong to ask that of us. I've opened my house up to strangers during this Pandemic to help people. I've put my family at risk doing so. My guests need to wear masks. I don't know where they have been or who they have come in contact with. But no one wears a mask in their own home. It's ridiculous for them to even ask that.

Mike-And-Jane0 · ‎08-10-2020

@Helen3 I didn't realise you could pick and choose which bits of the protocol to apply

Helen3 · ‎08-10-2020

Read the policy. @Mike-And-Jane0

As i have already stated I don’t have curtains in guest areas . What do you want me to do - wash non existent curtains?

Rather bored of your pick, pick, pick attitude so I will put you on ignore. Suggest you do the same 😁

Mike-And-Jane0 · ‎08-10-2020

@Helen3 I guess you need to update the photos of the bedroom then as they definitely show curtains. As I guest I would be upset if I didn't get curtains when they are shown in the pictures.

Anyway I guess you won't read this if I am on ignore.....

Jill420 · ‎13-10-2020

I absolutely agree with the above comments, we let our spare room and allow guests to cook in our kitchen. The point of us joining Airbnb as hosts was to share our home and allow guests to feel as comfortable as they would in their own homes

Mike-And-Jane0 · ‎08-10-2020

@Helen350 Perhaps @Helen3 can help as she appears to have already been doing the original Enhanced Cleaning Protocol.

I am now confused though in that are there 2 different protocols or has the original protocol been replaced by this one?

Helen350 · ‎08-10-2020

Ah yes @Mike-And-Jane0 - I'm also confused re 2 different protocols or this new one replacing the old.

And of course with home share, even if I follow the protocol before the guest arrives, is it not meaningless when another guest, (or myself) could violate it 5 mins later......... I can not spend all day every day cleaning!

Caveat emptor!

Helen3 · ‎08-10-2020

@Airbnb @Nick

Can you clarify the policy regarding use of masks for shared home hosts.

I am asthmatic and exempted by my government from using one.

Are you saying ALL homestay hosts including those with medical conditions will have to wear a mask all the time they are in their homes when guests are in the house

If so this will force those with breathing difficulties and other health conditions to-give up hosting , which would seem discriminatory and out of kilter with your commitment to diversity and equality.

Don’t have an issue with wearing one when a guest arrives or leaves but i am not wearing one for 14 -20 hours a day - I wouldn’t be able to breathe.

Helen350 · ‎08-10-2020

@Helen3 - I CAN'T BREATHE either with a face covering (I've never ever worn a mask, not even in shops, just a snood/tube scarf). I'm not asthmatic.

Maybe we need a slogan in our martyrdom......

Helen3 · ‎08-10-2020

A poor choice of words on my part. @Helen350

Should have said - Wearing a mask will exacerbate my asthma.

Nick · ‎08-10-2020

Hi @Helen3 and thanks for the tag. Let me find out and get back to you on that one.

Thanks

Helen427 · ‎25-10-2020

Any update to @Helen3

@Helen350and others questions and issues raised in this and other related topics @Nick from @Brian ?

We have great empathy for you all as it's been a horrible situation for us all to ever have been placed in as we have been innocently going about our lives, all with a shared bond.

I feel most people simply want to get on with our lives free from Covid19 in general terms.

We all need to see international carriage services, air and sailing vessels back up and running as that's part of what life is about. Humanity, connecting with loved ones and meeting new acquaintances.

I hope @Brian in his position of power will step up on behalf of us all and start to question the Science and Rules imposed on us as there's been a total lack of consultation with the wider Airbnb Community and Society in general.

Thanks in advance

Central To All Home & Location

Remuera, Auckland, New Zealand

@Emiel0 @Emilia42 @Kelly149 @Cathie19 @Fred13 @Ria16 @Robin4 @Sarah377

@Jane2772 @Belinda55

@Joel-And-Andrea1 @Anna2007 @Cassandra191

@Jessica-and-Henry0 @Ian-And-Anne-Marie0

and ALL of the other Airbnb community members that we share highs and lows with.