Hi,
I have been an Airbnb host since 6 long years with a rating of above 4.8 out of atleast a 1000 reservations. I have multiple listings in Himalayan state of Himachal Pradesh and perhaps I am among the top 5 revenue grossers for Airbnb in the region.
I have been a multi year superhost. Till yesterday I believed that Airbnb valued my association with them. We have always given top priority to airbnb guests and have grown our business based on this association. Today to ensure my association with airbnb in have a team of 10 staff from poor backgrounds dependent on my business.
Yet, just yesterday(thursday) Lucy from airbnb safety team sent me a message at 12:05 am local time. Saying that they have recieved a report of some uncomfortable or unsafe situation during the reservation. Hence they have limited my account access and suspended all of my 6 listings.
First of all what could be more cryptic and unprofessional than saying "the reservation". In context, we have hosted atleast 20 reservation on Airbnb in the last 10 days across 6 different listings.
So, as per my belief any reasonable person who has been assigned such critical tasks by Airbnb must be able to define what "the reservation" means. But no Lucy didn't bother to do that. Instead at 6 am local time before I could wake up and see her cryptic message, Lucy said that she won't be able to reply to this matter till Saturday. Since, she only works Saturday to Thursday that too at timings when here everyone in my region is sleeping. Assigning Lucy to such matters during the final hours of her weekly shift just shows how much Airbnb values its top rated hosts. While we are stuck in a limbo feeling stress and anxiety about our future. Trying to call airbnb who have no answers why our listing was suspended. Till now I haven't received an answer except one message sending us links to irrelevant articles and asking me if the issue was resolved.
I now took to this community forum and discovered endless lists of hosts like me. Facing the same harassment by Airbnb safety team. Yet Airbnb is still clueless about all this I feel.
Vijyendra ***
Airbnb Host
**[Name hidden - Community Center Guidelines]