Help! We opened our cottage in Oct. 2019 and are a 3 time Superhost, with (40) 5* reviews. We had a guest book for 2 days (she had (5) 5* reviews), then she upped for an additional 2 days. Our cottage is on our property on the other acre from our home, but we have self check-in and check-out. She checked out and wrote a 5* review that day. (I didn't see it until 2 days later when I wrote mine). When I went to clean it, the cottage was trashed, no damage, just filthy. Sticky spills and dried dog urine all over the flooring, vomit all over the toilet, food smears stuck everywhere, and the worst was the dog stench. I had to wash EVERY textile, meaning even the curtains and the bed skirt. I could go on and on. I wrote her a bad review (my first), and the next day my account was suspended, with NO notification from Airbnb. I found out when I tried to message my next guest the check-in instructions. I called Airbnb, and after a week I received an email, then a call, that the guest had accused us of entering the cottage while she was gone and stealing "something", which of course we didn't do either. We gave the Airbnb rep all the information he asked for, but my question is, how long does this investigation take? Also, what else can we do besides just sit here and wait?
Thanks for any information or input!
Debbie
