yea guys we are also complitely devastated beacouse of that, we need to organise to make this issue biggert for the aibnb product team! it makes no sense, it only harme us and aibnb as a busines!
I have premared this mesage for aibnb, with all the arguments, and im trying to organise with my fellow friends host that all have the same problem, and we are actrually the most loyal to aibnb in are market! ( all the other ones are booking.com firs , in Albania, and Aibnb with this cahnge, is hurting the most loyal of us!
this is the mesage i have prepare, i will allso post all the actrion we can take to make our voice heard!
the mesage:
Subject: URGENT: Critical Product Failure - Removal of "Host Notes" is Destroying Peak Season Operations & Alienating Loyal Hosts
Dear Airbnb Product Team & Executive Support,
I am writing to you as the managing director of one of the largest and fastest-growing short-term rental operations in Albania. We currently manage 160-170 active listings on Airbnb, and we are in the process of scaling up to 250 units across the Riviera for this summer season. Until recently, we relied heavily on Airbnb not just as a booking channel, but as a core operational tool for our daily logistics.
The recent unannounced removal of the "Host Notes" feature from the calendar is, quite frankly, a disastrous and illogical product decision.
From a practical standpoint, this update provides absolutely zero benefits to anyone. Instead, it severely damages the core of what Airbnb claims to value most: the guest experience.
We used these specific notes directly on reservations to track critical, guest-specific requests that require team coordination:
Baby cribs and extra beds
Early check-ins and late check-outs
Airport taxi assistance and transfer coordination
Specific housekeeping instructions and extra guest requests
By removing our ability to leave these notes directly on the reservation dates, you have essentially blinded our operations team right in the middle of the peak summer season. If an interface change of this magnitude was deemed necessary, basic business logic dictates it should have been rolled out during the off-season to give professional hosts time to adapt—not in June, when our volume is at its absolute peak.
It is crucial for you to understand the market dynamics here and what you are risking. In our market, Booking.com is your primary competitor. They dominate with significantly higher overall traffic and slightly lower commissions. However, we intentionally chose to make Airbnb our primary platform and pushed our main inventory to you. Why? Purely because of Airbnb’s superior, practical features. Your multi-calendar, the seamless ability to add host notes, easily block dates, and add co-hosts who could sync in real time gave you a massive operational advantage over Booking.com.
By removing the multi-calendar notes, you are actively destroying your own competitive advantage. Without these practical tools, there is no logical reason for a major host like us to keep Airbnb as our primary focus. We could easily redirect our efforts entirely toward Booking.com—where the traffic is larger, our focus on reviews would yield an even greater return, and the commissions are lower. We chose loyalty to Airbnb because your operational features worked for us; this update completely breaks that system.
This is not just an isolated complaint. I represent a network of professional operators. I have at least 15 colleagues and friends managing between 30 and 80 listings each. Every single one of them is currently in "panic mode" and incredibly disappointed by this change. While standard operators in our market use Booking.com as their main platform and treat Airbnb as a secondary afterthought, we built our businesses around you. Your most loyal, high-volume professional hosts are the ones being punished by this update.
This decision feels entirely disconnected from the reality of on-the-ground hospitality. It creates massive operational friction where none existed, and it directly penalizes hosts who go out of their way to provide personalized, high-quality stays.
We strongly urge the product team to immediately revert this change, or at the very least, provide a functional, immediate alternative within the calendar view. Please do not ignore the professional hosts who bring significant volume and quality to your platform. We need tools to serve our guests, not obstacles.
Sincerely,
Aleks Managing Director
THE STEPS WE CAN TAKE, ACORDING TO AI:
Here is the 6-step coordinated action plan for maximum impact:
Step 1: Airbnb Community Center (The Official Forum - Most Important Step)
This is where Airbnb's engineers and product managers actively monitor host feedback.
Go to community.withairbnb.com.
Log in with your host account.
Navigate to the "Host Voice" or "Hosting" category.
Start a "New Topic".
Use the subject from our draft as the title: URGENT: Critical Product Failure - Removal of "Host Notes" is Destroying Peak Season Operations & Alienating Loyal Hosts
Copy and paste the entire English draft into the body and publish it.
Copy the link to this post, as you will need it for the next steps.
Step 2: Mobilize Your Network (The Power of Numbers)
This is where your network of 15+ friends and colleagues comes in. A single complaint might be ignored, but a topic that gets massive engagement within hours triggers alarm bells in their system.
Send the link of your forum post to all colleagues who manage listings.
Ask them to give the post a "Like" (Kudos).
Ask them to leave a short comment. For example:
"I completely agree. I manage 50 listings and this update is a nightmare for my team. Please bring the notes back!"
"This is pushing us to prioritize Booking.com over Airbnb. Terrible decision."
Step 3: Twitter / X (Public PR Pressure)
Airbnb hates bad public PR on Twitter, especially when competitors like Booking.com are mentioned directly.
Open Twitter/X and write a public post.
Tag these specific accounts: @AirbnbHelp (Support), @bchesky (Brian Chesky, CEO of Airbnb), and @TaraBunch (Global Head of Operations).
Use this short text and attach your forum link:
"@AirbnbHelp @bchesky The silent removal of "Host Notes" from the calendar is destroying operations for high-volume professional hosts. We manage 160+ units in Albania and this illogical change is forcing us to shift our primary focus to Booking.com. Read our urgent feedback here: [Insert Forum Link]"
Step 4: Direct Email for "Executive Escalations"
Emails sent to the CEO are usually caught by a specialized "Executive Escalations Team" that handles VIP clients and high-risk business issues.
Open your email client.
Send it to: ****
Subject and Body: Copy and paste the full English draft we prepared.
Step 5: The Official Product Feedback Form
This channel feeds directly into the database of the development team pushing app and website updates.
Go to airbnb.com/feedback.
Select the category "Hosting Dashboard", "Calendar", or "Host Tools".
Copy and paste the entire message there (if there is a character limit, shorten it but make sure to keep the core threat regarding Booking.com and the operational blockade).
Step 6: Open a Direct Support Ticket
Using the app to create an official ticket leaves a trackable record in your account history.
Go to Inbox -> Airbnb Support.
Type in the bot chat: "Speak to an agent".
When asked what the issue is, do NOT choose "technical issue". Say: "I need to escalate a critical product failure to a Case Manager. This is severely impacting my business operations."
Once connected to a human agent, send them the full English text. Tier-1 agents cannot fix this, so explicitly tell them: "I know you cannot fix this directly. Please escalate this entire message to the Product Feedback Team and a Senior Case Manager as a High Priority Operational Issue."
