Add or editing Rooms and Spaces

[Molly483]

Hi hosts,

I am having trouble with Adding or Editing the Rooms and Spaces.

Each time I allocate a photo to the specific area of the house (for example, the bathroom), and press save - it keeps saying no photos.

I have tried about 10 times allocating photos to the specific area and saving it yet it never updates.

Anyone else having this issue?

Thank you in advance.

Molly 

[Jillian132]

I have the same issue! have you solved the problem yet?

[Molly483]

Hi Jillian,

I found that when u tried the next day it let me upload them! Maybe it is a glitch in the system! 

[Bettye6 · Accepted solution]

Hi @Molly483 ,

I had the same problems with my photos.

First I deleted then rebooted the app itself.

Second if the picture HAS been previously taken and is horizontal and not vertical and you took the picture from your phone most likely you will not be able to upload the picture.

I also found that taking a photo from my phone directly and not did 'Choose From my Photo Album' that worked for my uploads. I found this odd as when I originally built my profile I took pictures that were saved to an album on my phone called AirBnB as I had a professional photographer take the picture, makes no sense!

I hope this helps. There must be a glitch and hopefully will be fixed with the next update to their platform.

Bettye6

[Molly483]

Hi Betty, 

Thank you so much for your help! I found that when I tried this morning it allowed me to update the photos with no problem!

YAY! 

Maybe just try update them the following day and see if it is just a glitch in the system?

Very strange! Good luck 😊

[Bettye6]

Many friends in the tech ares and they tell me if the app works 80% of the time that is considered excellent.

Be patient and reboot, try the next day, just like I had to do years ago with my computer. It seems to all work out. 

Bettye