AirBnB Experience host - my experience update, Elevate techinical issue

[Yuma-and-Team0]

I’m an Airbnb Experience Host and was asked to update my listings by April 24, 2025.

I have five active listings, but when I click the link provided, only one appears on the Elevate platform. I’ve contacted Airbnb support multiple times, but they keep saying they’re unable to get in touch with the Elevate team to resolve the issue.

Is anyone else running into the same problem? Any idea how to actually reach the Elevate team or get this sorted out?

[Magy6]

I am also experience host with the same issue, I downloaded elevate but its very difficult to use and not all my listings showing up plus the fact that the new calendar is user unfriendly, it's so much frustrating 

[Helen3]

Hi @Yuma-and-Team0 @Magy6 

have you tried contacting the experiences email to see if you can resolve this situation?

[Natasha-B1]

yes this but still in limbo 

[Rae989]

My situation is exactly the same as yours. They sent me an email saying “update and review,” and then they deleted over 100 sample photos from my experience listing. Right now, there’s only one photo left.

On Elevate, it shows that I have no active listings. When I called Airbnb support, they even told me there were no listings under my account — even though I’ve been a host for four years.

No one has been able to resolve this issue, and I haven’t received any follow-up or progress since. Although my calendar still appears, the booking page now shows completely unrelated food content.

I’m a portrait photographer, and my experience is a photography session — not food-related at all. Some guests even messaged me to say they couldn’t complete their booking due to a system error.