Hi all, I’m so lost and confused and so upset.
me and my family opened our home up as an air BNB and everything has been going great!
we had a guest check out on the 12th, and on the 12th we got someone who was wanting to book. I confirmed it and told her that we would be able to take the reservation only if she was okay with a 5pm check in. She said sure.
she showed up at 7:58pm, checked in, had no suit case or anything just a big green shopping bag. And was in the house until 9:20. She left changed, in her pajamas. No notice of any issues from the guest or Airbnb
today, the 13th I received an email from Airbnb that my payout was en route.
tonight, I decided to check my Airbnb app, and noticed that my listing said unlisted, and the guest name says “canceled by Airbnb” I called and the first guy said that he didn’t see anything at all, and that there should be zero issues he thinks it’s a bug. I then hung up, and re saw that the guest was canceled. No phone call from Airbnb or anything.
I called back and they said that I should be getting an email from Airbnb soon as they can’t help me with this. I cannot believe that they can’t give me any insight or information.
I made it super clear on my listing that I have a certain number of cameras outside, including a doorbell etc.
I can’t believe the guest 1. Didn’t reach out to me, but 2. Airbnb didn’t reach out at all. I had no idea. The whole time my front door had been unlocked, thinking the guest is still there.
has anyone had experience with this before? I’m so upset. I can’t believe that Airbnb didn’t even call to let me know I had to figure it out on my own. I almost feel like I got scammed by the women. I truly think that she just wanted a place to change, shower and keep it moving. Or she got a call from Airbnb to leave.
any insight to anything would be helpful. I can’t believe that Airbnb won’t advise anything to me over the phone.
