Airbnb platform error: no cleaning fees applied

[Judy983]

Anyone missing cleaning fees for short term stays? 
Send this to airbnb and don’t give up!!

Subject: Urgent Complaint - Developer Error Resulting in Zero Cleaning Fee and Unresolved Refunds

Dear Airbnb Support Team,

I hope this message finds you well. I am writing to express my deep dissatisfaction and concern regarding a significant issue on the Airbnb platform that has been causing financial losses to hosts.

Recently, there has been a critical oversight or error in your system that has resulted in the short-term cleaning fees being set to zero for many listings. This issue not only affects the host's ability to maintain their property but also has a direct financial impact on them. Many guests rely on accurate pricing, which includes cleaning fees, to make informed booking decisions.

What is more troubling is the fact that Airbnb has not taken proactive measures to refund the affected hosts for the revenue they have lost due to this error. The responsibility for this mistake should not be placed on the hosts, who rely on Airbnb for a fair and efficient platform for their short-term rental business.

I urge Airbnb to take immediate action to rectify this situation:

1. Address the Developer Error: Airbnb should work swiftly to identify and rectify the developer error causing the short-term cleaning fee to be set to zero. This should be a top priority to ensure the integrity of the platform.

2. Compensate Affected Hosts: Airbnb must take responsibility for the financial impact on hosts and provide refunds for the lost cleaning fees during the period when the error occurred.

3. Improve Communication: Hosts should be kept informed about the progress of resolving this issue. Transparency is crucial in rebuilding trust.

Failure to address this matter promptly could have a lasting negative impact on Airbnb's reputation and the trust of hosts in your platform. I trust that Airbnb, as a respected and reputable company, will take immediate action to rectify this situation and ensure that hosts are fairly compensated for the losses they have incurred.

I look forward to a swift resolution to this issue. Thank you for your attention to this matter.

Sincerely,

[Your Name]
[Your Airbnb Username]
[Contact Information]

[Paula]

Hello @Judy983, Thank you for raising the issue.

This is a bug in Airbnb's iPhone and iPad apps that impacted cleaning fees on some listings. Airbnb is actively investigating the issue and will be in touch again soon.

We sincerely apologize for any inconvenience this may have caused.

[Judy983]

Subject: Concerns About Airbnb's Communication Regarding App Bug and Cleaning Fee Reimbursement

I am writing to express my concerns about the recent communication regarding an alleged bug in Airbnb's iPhone app and the associated reimbursement of cleaning fees to hosts.

It has come to my attention that Airbnb reported the discovery of a bug in their iPhone app, which they claim resulted in erroneous cleaning fee charges to hosts. While I appreciate the transparency in acknowledging the issue, I am deeply troubled by the lack of clarity and prompt action in resolving this matter.

As a host, I take great care to provide a clean and welcoming environment for our guests. The cleaning fee is crucial for maintaining the high standard of cleanliness and hygiene that we promise to our guests. Any unauthorized zero cleaning fee charges or reimbursements, especially without proper communication or resolution, significantly impact our hosting experience.

My concerns are twofold:

1. Transparency and Communication: The lack of clear and timely communication about this bug and the subsequent reimbursement process is a cause for distress. Hosts rely on Airbnb's platform to provide consistent and accurate information, and this incident has eroded our trust in the platform.

2. Timely Resolution: It is essential that Airbnb addresses this issue promptly and ensures that affected hosts receive their rightful reimbursements without unnecessary delay. Hosts should not be burdened with chasing after refunds for charges they did not incur.

I kindly request that Airbnb take immediate and decisive action to:

- Ensure that affected hosts, including myself, receive the reimbursement of any erroneous zero dollar cleaning fees without further delay.
- Implement measures to prevent such issues from occurring in the future.

I believe that these steps are necessary to restore trust and confidence in Airbnb's platform. As a loyal host, I appreciate your attention to this matter and look forward to a swift and satisfactory resolution.

Thank you for your understanding.