All listings paused with no explanation. Please help!

[Jay2451]

All of my listings have been paused and I cannot open up any dates on my calendar. I did not receive any messages, emails, or alerts from Airbnb, so I have no idea why this is happening. I have called customer support multiple times, but they say they do not have access to this information and cannot assist me.

This has happened once before over a year ago, and was only resolved once I made a post here on the community center (with no explanation or reasoning given).  I am hoping someone here can help me once again. 

I am a host with 1,850 reviews over nearly 7 years spanning multiple listings. I always try to make sure my guests enjoy their stay. I am horribly concerned by this situation as Airbnb is the sole source of income for myself and my family. Please help as I have no idea what to do now.

[Elegant-Homes-Retreat0]

Hi @Jay2451,

I’m really sorry to hear you’re going through this. With your strong history as a host—nearly 7 years and over 1,800 reviews—it’s incredibly disappointing that such a serious issue could occur without any communication or clarity from Airbnb.

You're right to be concerned. When listings are paused without warning and support agents can’t access the reason or offer a solution, it leaves hosts feeling powerless, especially when it affects your livelihood and guests' experiences.

This seems to be happening more often to long-standing, high-performing hosts, and it's troubling that there's no structured internal support process to address it directly. The lack of transparency and resolution only adds to the frustration.

If you haven’t already, I suggest:

Requesting your case be escalated to a senior support representative

Specifically asking the agent to flag your case to the Trust & Safety or Account Integrity teams

Opening a support ticket via the Airbnb Help Center and referencing your listing IDs and concern clearly in writing

Documenting all call reference numbers and saving any past communication for follow-up

You’ve done everything right, and it’s unacceptable that you’re left in the dark. I truly hope someone from the Airbnb team sees this and steps in to review your account personally.

Please keep us updated, and know that the community stands with you. Your voice matters, and you deserve clarity and respect for the business you've built.