Any community host managers able to help?

[Hasan185]

Day 5 now without any response or explanation from Airbnb as to why my account is suspended. 

I had a guest who had multiple bookings with me, left a 5 star review and made more bookings, on their second stay they threw up on my carpet and couch. I asked them to pay for extra cleaning, then they cancelled their following booking and demanded a refund!

I refused the refund, they opened money request with no explanation - all rejected. Then claimed there was an issue with the heating in the property - then why book more stays? Now after that failed she apparently has reported a safety issue for the booking she cancelled! - 7 days after she left! 

absolutely ridiculous behaviour and even worse that Airbnb is allowing it to happen at the expense of superhost experience, 2 years, 4.96 rating. This guest has been on Airbnb for less than a month yet they are allowed to do this. 

can anybody help?

[Helen3]

It sounds awful and yet another example of where Airbnb does not follow its own policy but suspends hosts unfairly on the day so of false allegations of a guest . @Hasan185 

this has been going on for a few years and Airbnb simply doesn't care unfortunately.

they normally take you off suspension after six days or so.

hopefully you've left a low rating and honest review to warn your fellow hosts ?