Day 5 now without any response or explanation from Airbnb as to why my account is suspended.
I had a guest who had multiple bookings with me, left a 5 star review and made more bookings, on their second stay they threw up on my carpet and couch. I asked them to pay for extra cleaning, then they cancelled their following booking and demanded a refund!
I refused the refund, they opened money request with no explanation - all rejected. Then claimed there was an issue with the heating in the property - then why book more stays? Now after that failed she apparently has reported a safety issue for the booking she cancelled! - 7 days after she left!
absolutely ridiculous behaviour and even worse that Airbnb is allowing it to happen at the expense of superhost experience, 2 years, 4.96 rating. This guest has been on Airbnb for less than a month yet they are allowed to do this.
can anybody help?