Assistance Needed with Duplicate Listing on Airbnb

[Nasim25]

Hi. I was reading through some responses on the community health center and came across some of your replies, which encouraged me to reach out for help. My company has two properties, which both were leased long-term to a tenant who was operating an Airbnb business on his company. Unfortunately, due to his default on payments, and some other problem I cannot disclose , we had to file for his eviction. He left one property under mutual agreement through my attorney and left the other property due eviction and court order.

Two months ago, since I first regained my properties - the leader mutual agent - I decided to list it on Airbnb to help me with somemortgage payments. Everything was going well until a few days ago when I received a message from Airbnb that they are removing my listing due to it being flagged as a duplicate with ( the other guy who was my tenant ) !!! . I sent them proof of ownership and informed them that the previous tenant is no longer in my property and I am completely a new Horst and owner with no connection to him and his business. They need proof and I sent my deed and the chain of my attorney email as evidence. However, despite this and my attorney's attempt my appeal was denied, with the reason citing that it's the same property listed elsewhere that had warning and that is against their policy.

They email my listing will be remove next month in November . they going to cancel 2 future listings and they haven’t cancelled  my guest before November.

I’m upset and frustrated and angry because it appears that the previous tenant has not properly deleted the listing, and my attorney has already reached out to him before to put down my properties from all the short term rentals. , but apparently deactivated but not deleted.  So he has not complied. It's incredibly disheartening that Airbnb does not seem to conduct a thorough investigation and instead assumes I am the one duplicating the listing, making me appear at fault when I am not.

I am the owner and I have a legal listing.

I am seeking advice on how we can pursue legal action to rectify this situation. Any guidance or assistance you can provide would be greatly appreciated, as all my attempts to resolve this over the phone have been completely fruitless.

Thank you for your time, and I look forward to hearing back from you soon.

Best regards,

N. 

[Helen3]

Letting someone sublet your property for STR is so risky for you as the owner - as you've found out @Nasim25 

Many doing it -  don't do their market research properly, find they don't get the bookings they need  and then can't pay the rent/let their guests behave badly/disrupt neighbours. 

I don't know what you mean by 'leader mutual agent' - do you have another third party setting up an STR business at your properties?

Airbnb thinks you have created a duplicate listing  (to presumably hide poor previous reviews of the previous listing ( against their T&C. - check policy Airbnb Help website. This is likely why they plan to shut your listing down. 

i wouldn't worry too much though ....  -  there are lots of other opportunities to promote your STR business both with Airbnbs competitors and through setting yourself up to take direct bookings with a website and social media channels and then investing in targeted advertising on channels used by guests you've identified  as your target market @Nasim25 

[Nasim25]

Thanks for your reply. No, I didn’t use any third party. That was my grammar problem in the previous message.

I know I shouldn’t have done that, and I’ve learned my lesson. I do have another property that has unfortunately been leased to the same person with the same story. I have not added that one on Airbnb yet. However, can I claim to Airbnb to remove my property that’s under this guy's name? It’s my right to do so since he is evicted, right?

Also, I do plan to use competitive sites and promote my own site but, I always thought liability-wise, these platforms are more protective for individuals.