Authbridge Services - Is this legitimate

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Authbridge Services - Is this legitimate

Since the day I listed my property in Airbnb I have been receiving calls from +91 9240907272, +91 9240907270, + 91 8065250110 (which are flagged off by my telco and spam calls and fraudulent calls) and saying that my property has not been verified yet and I need to do verification by clicking the link they sent to my email if not my property will be delisted. I also received emails from "authbridge services" asking me to do the same. I have ignored all of that. I also have reported earlier about this emails and Airbnb confirmed its spam. But to my surprise, today when i logged in to my property page I noticed all my listings are unlisted. I wonder how this has happened? Was there a security breach?

 

I send the message to the AI assistant and AI assistant in  Airbnb replied me the following: 

The communications you described, including calls from the numbers provided and emails from "authbridge services," are fraudulent. Legitimate Airbnb emails only come from official domains such as ****** or @host.airbnb.com. We never ask hosts to verify their property status via third-party links or urgent phone calls.
Regarding your listings, our system currently shows that you have zero active listings. This status is independent of any external spam reports and indicates that the listings are not visible to guests. Because this change occurred alongside suspicious activity and you have already reported the spam, this requires a manual review of your account history and listing status by our security team to determine if any unauthorized changes were made.
Would you like me to connect you with a member of our team who can investigate these account changes and the associated security concerns?
 
After this, I was connected to a call and someone from the other side says yes it is legitimate for Indian host Airbnb has authorized "Authbridge Services" to do verification. I asked the person what's the need for doing the same verification again which I have done before and after that only my property was allowed to be listed. For that the person on the other side trying to convince me saying this is special for Indian hosts only. 
 
I do not understand. Feeling very insecure to host on Airbnb now. Anyone out there? Indian hosts faced the same issue? Please help  
Top Answer
Emiel1
Top Contributor

@Fatima741 

  

There is some more info in this article.

At least it shows Airbnb partners with Authbridge, so their AI still need to learn something....

 

I’m a host in India. What should I expect from the host verification process with AuthBridge?

https://www.airbnb.com/help/article/1289

 

View Top Answer in original post

2 Replies 2
Emiel1
Top Contributor

@Fatima741 

  

There is some more info in this article.

At least it shows Airbnb partners with Authbridge, so their AI still need to learn something....

 

I’m a host in India. What should I expect from the host verification process with AuthBridge?

https://www.airbnb.com/help/article/1289

 

Thank you. But what worries me is that when I have set up a user name and password with Airbnb they did not ask me to log in with that. I stead they giving me a new id and password with a link that I need click and follow to enter this id and password. The link looks very suspicious. 

 

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