@Daniel8442 The function you're describing does not exist, because all active Airbnb listings are public. They're viewable by anyone with an internet connection, regardless of whether they have an Airbnb account. There's nothing that customer service can do to change that, no matter how deeply they might care about your safety.
If you're concerned that your listing's visibility to locals puts your family or guests in danger, the only thing you can do is deactivate it. I know the situation in El Salvador is very serious, but there's nothing a customer service agent can do about that.