CAUTION FEE

[Daniel14834]

How do you collect a caution fee , especially if you're an agent and the property owners requires one

[Elisa]

Hi @Daniel14834 😊, 

Thank you for asking this question here!

Have you been able to find an answer to this?

I’m mentioning other hosts to see what advice they can share with you: @Tara0, @Patricia2526, @Andrea6232 

Thank you in advance, everyone.

Warm regards 🌻,

[Tara0 · Accepted solution]

Hi @Daniel14834 You will find the information on this help page https://www.airbnb.co.uk/help/article/140

You may perhaps have not found the information, because it's usually called a security deposit 

In brief, the situation is that most hosts cannot ask guests to pay a deposit against damage etc. Only hotels and "select software-connected hosts" (see https://www.airbnb.co.uk/help/article/2683) may do so. 

Therefore, as you're not a hotel, the latter is your only option. Do not attempt to 'work around' this by asking guests to pay anything outside the rules - one complaint from a guest and you'll get banned from the platform. 

[Patricia2526]

Hi @Daniel14834  and  @Elisa 

Airbnb doesn’t allow us hosts to directly collect a caution fee, security deposit, or any cash deposit outside the platform. 

Some API- connected software may allow it, and it must be discloses to guests, and the guest must agree in writing.