Canceling reservation

[Katie1688]

Is there a way to cancel a booking with the guest’s permission without getting charged?

dates we’re supposed to be blocked off but a booking snuck in.

[Mike-And-Jane0]

@Katie1688 Message the guest and say that, with their permission, you will ask Airbnb to cancel the reservation with no penalty to either party. Then, when they agree, ask Airbnb to cancel (stressing penalty free) and refer them to the message stream with the guest.

[Tony-And-Una0]

I would be interested to know how you get on

Airbnb encourage us to have instant booking, but can very punitive if we make an error.