Canceling

[Laurel234]

I have a current guest who asked to extend their stay but before they did it someone else booked it. What do I do?

[Emiel1]

@Laurel234 

The guest waited too long  to extend the reservation ("change" request).

(If you cancel new booking, you will receive penalties).

Next time immediately block the dates if quest asked to extend and open them if guest is ready to extend.

There is also a trick to prevent someboy else will book.