Cant contact support and change phone number

[Anonymous]

Im unable to change to my newest phone number, I dont have the UK phone number anymore my new phone is +** but it keeps saying that Ive used up the amount of verifications and try again in 24 hours which makes absolutely no sense as this is the first time I tried adding my phone to my account and messages to support cant be sent

**[Contact details removed for privacy reasons in line with the Community Center Guidelines]

[Emilie]

Hi @Anonymous, 

I'm sorry to hear you have been struggling to get in touch with the support team to update that information. 

Have you tried via this page www.airbnb.com/help/contact-us/? It's the best way to reach out to them. 

Let us know how you are getting on 🙂

Thanks, 

Emilie

[Anonymous]

Yeah Ive tried everything so far

[Emilie]

Thanks for letting me know @Anonymous - I will send you a message shortly to follow-up, and you'll be able to read it by clicking on your profile picture in the top right corner of the community 🙂

[Anonymous]

@Emilie Then why was my account not deleted as per my request a long time ago?

I found my old requests for deletion of personal data which you did not respect

[Emilie]

@Anonymous I've just replied to your message to clarify a few details, and will make sure to take any action needed from here. 🙂

[Anonymous]

Yes thanks