https://www.airbnb.com/rooms/938961304584171412?adults=8&che...
Latest reply
https://www.airbnb.com/rooms/938961304584171412?adults=8&check_in=2025-07-18&check_out=2025-07-21&search_mode=regular_search&...
Latest reply
Hi
Our check-in instructions with photos are not always being sent to guests prior to arrival.
NOTE i am not talking about scheduled messages.
I am talking about the check in instructions.
It seems that with scheduled messages we can only insert check in method. Not check-in instructions.
Can anyone please help me with how we can ensure guest receive the check-in instructions?
I have asked so many times on the support messages but seem to hit a brick wall. I keep getting sent a link
to schedule messages. I already tried this.
Thanks!
Andrew
Answered! Go to Top Answer
Hi @Andrew2889 !
This is a great feature but many guests don't know where to find Check-in instructions on their phone in the App. It's kinda hard to find. For Guests it is under their Trips Tab/Show More Trip Details.
However, you actually can create a link to the checkin instructions on their phone (kinda a work-around) and send the link to them in a message. I can't take credit for figuring this one out ...saw it on YouTube. We send the link to the instructions in our Check-In message, but many still do not click the link to go to the instructions you have so carefully setup 😕. Here is how to setup the link. Create a URL:
https://www.airbnb.com/reservation/check-in-guide/propertyID
Just add your property ID at the end (of course be sure you have it setup on the app). Then paste the link in a message and it will take them right to your checkin instructions on the app (be sure to test it first) 😊
Hope that helps! Let us know if it works for you!
There are 3 different scheduled messages- booking rule acknowledgment, checking in, checking out.
go to inbox, settings, scheduled messages to set up.
Hi @Dawn241 apparently in scheduled messages you can insert only check in method (not check in instructions with photos), I agree with @Andrew2889
Hi @Andrew2889 !
This is a great feature but many guests don't know where to find Check-in instructions on their phone in the App. It's kinda hard to find. For Guests it is under their Trips Tab/Show More Trip Details.
However, you actually can create a link to the checkin instructions on their phone (kinda a work-around) and send the link to them in a message. I can't take credit for figuring this one out ...saw it on YouTube. We send the link to the instructions in our Check-In message, but many still do not click the link to go to the instructions you have so carefully setup 😕. Here is how to setup the link. Create a URL:
https://www.airbnb.com/reservation/check-in-guide/propertyID
Just add your property ID at the end (of course be sure you have it setup on the app). Then paste the link in a message and it will take them right to your checkin instructions on the app (be sure to test it first) 😊
Hope that helps! Let us know if it works for you!