Co-host Damage coverage

[Valdo288]

Hi there, 

I followed Airbnb's recommended co-host selection process, believing I was taking the safest approach. By entrusting this individual with my property keys, I now face significant consequences—specifically, substantial damage to my brand-new kitchen. I am deeply concerned about the financial and professional implications of this incident.

- Who will be financially responsible for the kitchen repairs?
- What accountability measures will be taken against the co-host for their destructive actions?

This experience has severely undermined my trust in Airbnb's platform. I expect a comprehensive explanation of how Airbnb will prevent such incidents in the future and protect property owners from potential misconduct.

Regards,
Valdo

[Joan2709 · Accepted solution]

@Valdo288 

Sorry this happened....Whether Airbnb would be responsible for covering damages would probably depend on what damage actually occurred and how it happened? 

- Have you contacted Airbnb and reported the damage and the Co Host?

- Have you documented the damage and can you prove it was caused by the Co Host?

- Do you have your own Short Term Rental Insurance (separate from Airbnb) where you could make a claim?

Host damage protection only applies to guests. Airbnb Host liability insurance does cover injury to a Co Host on your property, but not sure it would apply to "damage". 

Host Damage Protection

https://www.airbnb.com/help/article/279

Host Liability Insurance

https://www.airbnb.com/help/article/3145

[Valdo288]

Hi Joan,

Thank you for your response.

I did provide all the necessary evidence to Airbnb, but their reply was that they couldn’t cover the damages since they were caused by a Co-host. Unfortunately, this highlights a major issue with the Airbnb Co-host program, which I find to be unreliable. Based on my experience, I strongly discourage working with strangers from that pool since the obligation list below wasn't respected!

[Joan2709]

@Valdo288 

Thank you for bringing this up and I had not even thought of this scenario. Perhaps Airbnb will make a change to the Co Host program to address these types of situations.

[Naomi208]

Hallo Voldo?

This is unfortunate incident, l have forwarded your message to team, hope this will be addressed,

Please keep me posted.

Naomi

[Naomi208]

Hello Naomi. The host should contact customer support first. If they’re still seeking assistance you can forward the host details to my email

l had forwarded the massage to my community manager, above 👆🏽 is her response