Co-host Damage coverage

Valdo288
Level 2
London, United Kingdom

Co-host Damage coverage

Hi there, 

 

I followed Airbnb's recommended co-host selection process, believing I was taking the safest approach. By entrusting this individual with my property keys, I now face significant consequences—specifically, substantial damage to my brand-new kitchen. I am deeply concerned about the financial and professional implications of this incident.

- Who will be financially responsible for the kitchen repairs?
- What accountability measures will be taken against the co-host for their destructive actions?

This experience has severely undermined my trust in Airbnb's platform. I expect a comprehensive explanation of how Airbnb will prevent such incidents in the future and protect property owners from potential misconduct.

Regards,
Valdo

1 Reply 1

@Valdo288 

Sorry this happened....Whether Airbnb would be responsible for covering damages would probably depend on what damage actually occurred and how it happened? 

 

- Have you contacted Airbnb and reported the damage and the Co Host?

- Have you documented the damage and can you prove it was caused by the Co Host?

- Do you have your own Short Term Rental Insurance (separate from Airbnb) where you could make a claim?

 

Host damage protection only applies to guests. Airbnb Host liability insurance does cover injury to a Co Host on your property, but not sure it would apply to "damage". 

 

Host Damage Protection

https://www.airbnb.com/help/article/279

 

Host Liability Insurance

https://www.airbnb.com/help/article/3145