Commercial use

[Marcia822]

I accepted a booking for a young lady that said she really needed a kitchen to cook for her mother’s birthday off site. I had the understanding that it would be for a small group and wanted to be helpful. Later she messaged me stating that she hired a catering team and it would be for 100 people! I have a small kitchen and have had experience cooking for large groups to know she needs a commercial kitchen and the fact that my kitchen is small and has no counter space means that’s not going to work without putting pans of food on my furniture. I called Airbnb to ask them if I can cancel and she said no, try to get her to cancel so I don’t have penalties. So… I recommended some other places like churches for her to use their kitchen and she declined and said she is still using my home. I feel like I want to just take the penalty because I did not agree to commercial use and all of those people in my house. 

[Marie8425]

@Marcia822 

Any chance you have a house rule about  Guests having  Guests?  Just because she is paying  them  they are still unregistered people in    your property so they are her guests.

[Marcia822]

Yes but the CSR said I’d be penalized because I agreed to book. Now after reading the cancellation fees, I had enough time to cancel with a 10%fee, Now it’s 25%. 

[Marie8425]

@Marcia822 

If you have a published  house rule that says no  guests then I would just tell Airbnb that you  are requesting  cancellation  because Guest has  expressed   violating that policy.    Don't  confuse them about kitchen use,, just my rules say no guests I  am enforcing my rules.     No  exceptions.

[Marcia822]

Thank you