[Entry code] or [lock code] missing from shortcode options

[Russell414]

I was helping a fellow guest, integrate her schlage app with Airbnb app, and automate messages.  After going to the template in quick replies, I realized that the short code [entry code] is no longer available as it was when I set mine up. Went to my listing to confirm what short code I used for the guests entry code, and its now blank, but there is a faint blue dash in its place where it was. Thanks in advance!

[Patricia2526 · Accepted solution]

Hi @Russell414 

If the Schlage lock is no longer listed, the integration may have been disconnected.

I suggest to re-Link the Schlage App. Go to the Schlage Home app, and confirm the Airbnb integration is still authorized.

If not, relink via:
Schlage Home app → Menu → Integrations → Connect with Airbnb
(You may also need to remove and re-add the integration.)

[Elisa]

Hi @Russell414 😊, 

Thank you for asking this question!

How is the situation now?

Has it improved on your end after the suggestions from our host Patricia?

Warm regards 🌻,

[Russell414]

Hi Elisa,

Thanks for asking! I contacted customer support from lock manufacturer, after an hour on the phone they determined my lock had a bad wifi antenna...or radio...I cant remember exactly. But they submitted a warranty claim and I'll be receiving a new lock. Will keep you posted after the install.

[Elisa]

Hi @Russell414 😊, 

Thank you for letting me know!

Please keep me posted on how it goes, and don’t hesitate to reach out if you need more help from us.

Warm regards 🌻,