Experiences May update and the review process

[Chris714]

Hello all,

I host an Experience and am going through the 'review and update' process AirBnB is asking for via Elevate. I am wondering if others are going through the same process and finding the edited reviews as confusing as mine. The suggestions I get back are often in garbled or simply off English with the 'steps' of my walking tour re-arranged out of order with different photos than I posted for specific steps. 

I have not been able to get much information on how AirBnB/Elevate are doing this review process or what the new update will mean in terms of how are listings look and read. 

Any insight is appreciated. Many thanks, 

Chris 

[Rebecca]

Hello @Chris714 👋

Thanks so much for asking this question on the Community Center. It's been a little while since you posted and I wondered if you'd heard anything further from customer support? 

[Mike2546]

I have six experiences that have been live for 7 years.. Elevate is a complete disaster.  I have been approved for four of the experiences, and the other 2 have vanished from their page after waiting for update approvals.  I'm more than upset, I rely on income from these experiences.  My bookings have all but stopped.  I don't know what to do, there is no good way to contact support or talk to an actual person.  Is this the demise of Airbnb???

Mike