Guest cancellation history should appear on their profile - LIKE if you agree!

Answered!
Susan1188
Level 10
Marbella, Spain

Guest cancellation history should appear on their profile - LIKE if you agree!

As a host, if you cancel, an indelible mark appears on your reviews and in your statistics.

As a guest, you can block a host's dates and cancel as many times as you want, it does not appear on your profile.

I have had several guests hold my calendar for months, only to cancel at the very last minute, despite knowing full well in advance they were not coming.  In the hopes of getting out of the cancellation policy that was stated when they booked.  Or trying to get out of paying the service fees. Or pressuring me for a refund.  I recently had a guest who booked months ahead and admitted, they would hold the dates until close to arrival when they would shop around and try to find a better deal and cancel if they did.

Do you think a guest's cancellation habits/history should be visible to hosts, just like his host reviews and star rating?

Like if you agree!

And make a feedback request asking for it!: 

https://www.airbnb.com/help/feedback

All the best everyone!

Top Answer

@Linda108 
It's not "branding".
Its simply transparency!
There are legitimate reasons for hosts to cancel too, and it's written in stone in our reviews after.
Why should it not be the same for the guest, and if the host questions it, he can explain the legitimate reason why he cancelled 5 times out of his last 6 stays...

View Top Answer in original post

50 Replies 50

I booked a place with free cancellation but that was not a determining factor. I booked the place because it was the perfect place. Now, the host is "selling" the property and is asking that I cancel. If I cancel, and the host asked because THEY are selling...why should this show up on my profile? 

 

Obviously there is no one-size-fits-all approach, as anyone in my shoes would agree. 

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Shane197 It is the host's responsibility to cancel in these circumstances. They will however get fined by Airbnb hence their desire that you cancel.

Shane, the host has to honour your reservation you have no obligation to cancel. 

If the host asks you to cancel, you should refuse!

If ths host cancels, he will be subject to penalties and lowered in the search results.

I'm not sure what your argument is!

Are you a guest or a host?

Ian-and-Jen8
Level 2
Toronto, Canada

I agree 100% that guest cancelation history should be available to Hosts.  Due to local laws I can only rent for 28+ days.  I have had several guests who have blocked out my unit for a month who then cancel the day before the deadline creating vacancies that I am unable to fill with short term rentals so my unit sits empty with no consequence for the guest. The frequency of this has increased in the last 24 months.  Repeat or serial guest cancelation need to be visible to hosts.

Ian

Helen3
Top Contributor
Bristol, United Kingdom

If guests cancel on at the last minute for 28 day stays you should be paid under the long term cancellation policy @Ian-and-Jen8 

Alan2054
Level 1
England, United Kingdom

This is a catch 22. I recently had several booking cancelled not by me but by the hosts. In two cases it was because they wanted me to pay more directly to them and the other 3 were due to the hosts deciding that I was not suited for their place. I was looking for a 1 month booking due to working in London. One host made me cancel due to the fact I worked on Sunday and they decided "I was not Christian" enough to stay with them. Another one did not listed, but the host only wanted females between the age of 18 and 25 staying with him. He is 45. The third was due to the bed was built by the host and it was only suited for someone under 5 foot 4 and less than 130 pounds.

 

If they appeared on my profile the reason for cancelation would not be there. I also think the hosts should also have reservations they have either cancelled or rejected and the reason why,

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