Hi @Etmont0,
First of all, congratulations on your listing. It’s clear that you genuinely care about cleanliness, equipment, and the overall guest experience. Maintaining a 4.75 rating with such strong feedback on cleanliness and comfort is a solid foundation.
Based on my experience as a host, I’d like to share a few practical suggestions that could help you elevate your listing even further and increase bookings:
1. Full clarity on parking (very important)
I noticed that one of the few negative reviews is related to parking. Whether you offer it or not isn’t the issue — what really matters is setting the right expectations.
I’d suggest:
I’d suggest:
- Clearly stating in the listing whether parking is private or not
- Indicating the actual walking distance
- Including photos or a simple map for reference
- Sending instructions before arrival, not after
When this is 100% clear, you avoid frustration and directly improve your reviews.
2. Streamline the check-in experience
Your check-in score (4.6) shows there’s room for improvement.
Small adjustments can make a big difference:
- Simple, step-by-step instructions (ideally visual)
- Clear identification of the apartment (visible number or very precise directions)
- Sending all details in advance
A frictionless check-in has a strong impact on the overall guest experience.
3. Strengthen the emotional impact of your listing
Your photos are clean and well done, but there’s an opportunity to create a stronger emotional connection.
Some ideas:
- Add elements that convey experience (a served coffee, warmer lighting, thoughtful details) .. (Someone may have suggested adding a nice piece of wall art, for example, to make the space feel warmer.)
- Show the space as “lived-in,” not just tidy
- Highlight the small extras you already provide
This helps guests picture themselves staying there, not just viewing the space.
4. Highlight your differentiators more clearly
Your place is clearly well-equipped, and guests are noticing it. Making that more visible in your listing can improve conversion:
- Fast and reliable Wi-Fi
- Air conditioning
- Thoughtful amenities (coffee, essentials, fully equipped kitchen)
- Proximity to key locations
The clearer the value, the easier the decision for the guest.
5. Anticipate guest needs
Many of your positive reviews already reflect this. Taking it one step further can really set you apart:
- Fast and consistent communication
- Sharing useful information before guests need to ask
- Small touches that create a sense of surprise
That’s what turns a good stay into a memorable one.
In summary, you already have a strong foundation. With a few improvements in communication, clarity, and presentation, you’re in a great position to reach an even higher level in both ratings and bookings.
Wishing you continued success with your listing.
Regards,
Tommy from Chile (Santiago)
