Hello everyone,
I’m reaching out here as I am currently facing a very urgent situation and have been unable to get any meaningful assistance through standard support channels.
For over 19 hours, my listing has been made unavailable while I have been actively trying to obtain urgent support from Airbnb Safety team without resolution.
As of now:
- My listing is restricted / not bookable
- I received an inquiry from a guest who was unable to proceed with booking
- I have opened multiple cases due to lack of response
- No ambassador or senior case manager from the Safety team has been made available despite repeated requests
- The Safety Team only responded with generic questions to a new support case which I had created instead of addressing the urgency
This is having a direct and immediate impact on my business, and I find it unacceptable that:
- My listing is being affected based on a guest’s behavior
- I am not receiving timely assistance despite the severity
- No clear communication has been provided regarding the restriction status
I have evidence of the disturbance and full documentation ready to provide.
Any guidance or contact pathways (especially to reach a supervisor from Safety team or have a case properly reviewed) would be greatly appreciated.
Thank you in advance for your support.
