Help! Calendar bug after disconnecting from channel manager.

[Gabriel51]

I’m dealing with an ongoing issue that I’m hoping someone here might have some insight on. After disconnecting from a channel manager over a week ago, my listing’s calendar is still uneditable, and I’m losing bookings as a result. The system keeps automatically declining reservations, even though everything looks fine on my end. The message I keep receiving is:

"Your settings are limited. You can edit all pricing and availability settings in your property management software."

Here’s what I’ve already tried on my end:

• Went to account/settings/privacy and sharing /services – no services connected at the moment.

• Unsynced all calendars.

• Changed my password.

• Paused and unpaused my listing.

• Sent special offers to guests with no success.

• Reinstalled the Airbnb app and cleared cache/cookies.

• Double-checked that I was no longer connected to any channel manager.

• Deleted my entire account and data from the channel manager.

Despite all this, the issue persists. I’ve been in constant contact with Airbnb support, and they’ve confirmed it’s a bug their technical team is working on, but it’s been dragging on for over a week now. Unfortunately, they haven’t provided any timeline or progress updates, and it’s been quite disappointing. I’ve already lost several reservations and I am worried since the season has already began and my booking window is getting smaller. 

Has anyone faced a similar issue or have any suggestions that might help speed up the resolution? Any insights would be greatly appreciated!

Thanks in advance!

[Rebecca]

Hello @Gabriel51 👋

Sorry to hear you're having issues. Is this still happening or has it been resolved? 

[Gabriel51]

Hi @Rebecca ,

Thank you so much for your concern. Unfortunately, the issue with Airbnb still hasn’t been resolved. I’ve lost dozens of bookings, resulting in significant damage to my business, and I’m still scrambling to salvage the season. The workaround has been frustrating—but even more frustrating is the lack of genuine support from Airbnb. No updates, no progress reports, no timeline—just generic, copy-paste responses and a sense of indifference. I strongly urge anyone relying on Airbnb to start reducing their dependency as soon as possible. When it truly matters and you need real support, they’re either unqualified to help—or simply don’t care.

Gabriel

[Joan2709]

@Gabriel51 

I can book your listings as a Guest. I have heard it can take up to 48hours for Airbnb to process a disconnection from 3rd party software. 

Are you sill having an issue? If so, I would take a screen shot of your account settings showing you don't have any software connected (if you haven't already) and use that  when contacting Airbnb. Ask for a case number and use that in any communication with them. 

[Gabriel51]

Hey Joan,

Thank you for your insight.

Unfortunately, while my listings appear bookable, any attempt to reserve gets automatically declined.

This is, of course, related to the ongoing calendar issue.

I’ve already followed the steps you mentioned—several times, in fact. Airbnb has acknowledged that the issue is on their end, but it’s been almost three weeks now and nothing has been done to fix it.

[Joan2709]

@Gabriel51 

How is it automatically declined? What sort of error message are you getting for reservations?

Even If you are getting the error message "you can't edit your calendar" reservations should still be possible?

What is the workaround you are using?

[Gabriel51]

It just says that  "You declined this trip request" when I did not do so. Also I cannot edit the  insta book feature . Furthermore  special offers and booking invitations dont work either .

[Rebecca]

Hello again @Gabriel51 👋

I'm really sorry to hear it's still ongoing. Would you be able to share some screenshots of the issue please? I might then be able to share with the Airbnb team. 😊

[Joan2709]

@Gabriel51 

Have you been trying all the different attempts to fix on your phone and not a PC?  This is a long shot (as it does seem Airbnb has to fix it on their end), but try this on a PC, not your phone:

1. Log off Airbnb on ALL devices (phone, tablet, computer, etc.)
2. Log back in on only a computer  using your email address not your phone number

See if that does anything...I'm guessing not, but worth a try.

[Gabriel51]

Ive done that multiple times . Changed passwords , uninstalled app on all connected devices and also deletd cookies, cache on both pc and phone . 

[Joan2709]

@Gabriel51 

If you're not already listed on another platform, I would do that ASAP as well.

A worst case scenario would be to create new listings on Airbnb for the properties, but of course Airbnb will eventually flag them as "duplicate listings", so not sure if you want to go that route or not. The new listings would not have any reviews of course, but you should get the statement on the listing "This Host has XX reviews for other properties." Be sure you sync the calendars though to prevent double bookings once the issue is resolved by Airbnb (whenever that is).

If Airbnb resolves the issue, you can delete the new listings you created as a work around. Not sure if you want to do this, but it's an option.

[Gabriel51]

At the moment I'm using another platform and take direct booking if guests find me online .  Ill try the duplicate lisitngs and see if it leads anywhere . Thanks you again for your insight Joan .