Hello,
I'm looking for assistance on a critical issue for my listing.
I recently noticed a drop-off in my bookings (my listing is a guest favorite with 100% five star ratings, so I logged into Airbnb as a guest and searched for listings in my area.
When the search results came up, my listing was first listing, but I noticed that in the short tagline with the listing it said it was located on much less desirable beach 2 miles to the north of my location. Further review showed that this location had been inserted for 95% of the listings in the area.
I then conducted a thorough review of my listing and found the location of my listing on my map had changed from beachfront to 5 miles inland.
I contacted Superhost support, and after going through the standard questions and me telling them they had a system issue, they intimated I somehow had caused the problem.
After a number of hours they contacted me and said they had fixed the problem. I again did a search, and yes, the verbiage on the tag line was gone (for my listing only), but now my location on the map was in the middle of Long Beach, California, USA. My listing is in Nicaragua.
Again contacted Superhost support, again with the questions and several hours go by before they say the map is corrected. I check and I'm still 5 miles inland and it won't let me change it myself. So I contact them again.
I wait several hours and perform another search. Now my listing is not on any of the searches of the local area!
I'm at my wits end. Superhost support says they've fixed it and haven't, but don't seem willing to admit they have some kind of system issue and I think they've retaliated against me by blocking my listing.
Does anyone have any suggestions on who/what I can contact / do?